02934 Assistant Store Manager

About the role

The Assistant Manager is responsible for supporting the Store Manager in managing and developing a team of associates, ensuring optimal customer experiences, and maintaining brand standards.

Responsibilities

• 30% Brand: Supervise and support associates in achieving exceptional client experiences, maximizing sales/KPIs, and driving customer loyalty. Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, dress code, etc. Resolve customer issues and anticipate customer demands.

• 30% People: Engage, train, and develop teams to achieve positive results. Recruit and manage a network of external candidates to fill positions. Identify strengths and opportunities for associates and address them through coaching or counseling. Maintain positive relations with associates and keep them informed of relevant information. Build strong relationships with peers and ensure consistent communication.

• 30% Operations: Ensure the execution of company processes through training, management, analysis, and continuous improvement. Utilize digital strategies such as Omni-channel fulfillment. Manage inventory, payroll hours, and store opening/closing procedures. Follow company directives, assignments, and projects.

• 10% Safety/Loss Prevention: Ensure the store environment is safe for associates and customers. Protect company assets by following inventory and cash control procedures. Analyze and utilize available reporting and tools. Ensure compliance with HAZMAT training and execution.

Requirements

• High School Diploma or equivalent

• At least 18 years of age

• Minimum 3+ years retail sales/customer service experience preferred

• At least 1+ year(s) prior management experience preferred

• Ability to lead or support a team of associates to meet business objectives

• Effective communication skills

• Scheduling availability to meet business needs

• Cosmetology license desirable, but not required

Competencies

• Passionate Learner

• Desire to grow and learn

• Flexible & Agile Adapter

• Talent Builder

• Effective Communicator

• Team Builder

• Customer Focused Partner

• Results Driver

• Lead and motivate team

• Strategic Thinker

• Big Picture Thinker

• Problem Solver & Decision Maker