02319 Assistant Store Manager
About the role
The Assistant Manager is responsible for supporting the Store Manager in managing all store operations, developing and leading the team, and ensuring optimal customer experiences.
Responsibilities
Brings supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns.
Analyzes store trends and can anticipate customer demands.
Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
Identifies strengths as well as opportunities for each associate and addresses them through coaching or counseling. Holds team accountable to Company policies and expectations.
Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion and belonging.
Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately.
Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
Minimum 3+ years retail sales/customer service experience preferred
At least 1+ year(s) prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Can effectively communicate with team and management
Must have scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required
Competencies
Passionate Learner
Desire to grow and learn
Able to adjust to multiple demands and effectively respond to new circumstances and ambiguous situations
Able to build competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
Able to express information in a candid, straight forward way, creating an engaging and inviting, open environment
Able to develop and engage with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion
Able to understand and work to meet the needs of external and internal customers
Able to drive and deliver plans, hold self and team accountable to a high standard to deliver objectives. Lead and motivate team and demonstrate GRIT with a determination to succeed
Able to demonstrate vision and broad perspective to drive business performance
Able to execute and adapt plans, follow through on commitments and keep up with the pace of the business. Not afraid to innovate
Able to analyze information and objectively evaluate alternatives to make sound decisions