02439 Assistant Store Manager
About the role
The Assistant Manager is responsible for supporting the Store Manager in all areas, including Brand, People, and Operations, while also taking on primary duties when the Store Manager is absent.
Responsibilities
Provides supervision and supports the direction & planning of associates’ daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
Acts as main point of contact to resolve customer issues and concerns.
Analyzes store trends and can anticipate customer demands.
Engages, trains and develops their teams to achieve positive results.
Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
Identifies strengths as well as opportunities for each associate and addresses them by coaching or counseling.
Holds team accountable to Company policies and expectations.
Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
Builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with AM/DM.
Fosters an environment of diversity, inclusion and belonging.
Ensures execution of all company processes through training, management, analysis and continuous improvement.
Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
Manages inventory through ordering and shipment processing.
Schedules appropriately to ensure payroll hours meet the needs of the business.
Ensures all store opening and closing procedures are performed correctly.
Timely and accurately follows through with Company directives, assignments & projects.
Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
Analyzes and utilizes all available reporting, tools and technology.
Ensures stores are compliant with all HAZMAT training and execution.
Requirements
A High School Diploma or equivalent.
Must be 18 years of age or older.
Minimum 3+ years retail sales/customer service experience preferred.
At least 1+ year(s) prior management experience preferred.
Ability to lead or support a team of associates to meet business objectives.
Can effectively communicate with team and management.
Must have scheduling availability to meet the needs of the business.
Cosmetology license desirable, but not required.
Competencies
Passionate Learner
Desire to grow and learn
Flexible & Agile Adapter
Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
Talent Builder
Buils competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
Effective Communicator
Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment
Team Builder
Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion.
Customer Focused Partner
Understands and works to meet the needs of external and internal customers
Results Driver
Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives
Lead and motivates team and demonstrates GRIT with a determination to succeed
Strategic Thinker
Demonstrates vision and broad perspective to drive business performance
Broad Perspective Thinker
Executes and adapts plans, follows through on commitments and keeps up with the pace of the business
Not afraid to innovate
Problem Solver & Decision Maker
Analyzes information and objectively evaluates alternatives to make sound decisions
Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor
Task Level High
Departmental/Division Level High
Project Level High
Consultative Level High
The amount of discretion or freedom this position has
Strict Adherence to Guidelines
Interprets and Adapts Guidelines
Develops and Implements Guidelines
About Us
We are a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!