Zone Operations Lead - Northeast
About the role
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Supports Service business from an operational and strategic perspective deploying detailed know-how on service offerings, products and application domain. Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as a Zone Operations Lead
Responsibilities
- Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
- Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
- Ability to understand the situational leadership model and apply appropriately.
- Ability to proxy for managers in business processes and RSM interactions.
- Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
- Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.
- This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- You provide continuous coaching, development, and training of team members.
- You evaluate performance and identify areas of development with a regular feedback cadence.
- You partner with peers within the CCC to ensure the consistent application of established processes as a unified team.
- You have very good presentation skills in the customer environment.
Requirements
- Minimum of 2-5 years of experience in a customer related role in a fast-paced environment
- Can translate expert knowledge to non- experts and tailor messages to the needs of target groups.
- Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
- Has a realistic perspective on individual skills and competencies.
- Is an enthusiast for observing others to improve and develop.
- Proficient in Microsoft functions, Excel is a MUST
- Some Data Analytics knowledge
- Strong communication skills
Skills
- Experience as a Team Lead in this Organization or outside of Operations
- People Management
- Change Management
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan.
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
Pay
The Base Pay Range For This Position Is $71,130 - $97,801. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.