Zone Manager

About the role

As a Retail Zone Manager, you are the visible leader on the floor, responsible for driving sales, service, and operational excellence across your assigned zone. You keep standards high, teams focused, and customers taken care of in a fast-paced airport environment.

Responsibilities

• Service model company service standards and professional behaviors at all times.
• Resolve escalated customer and associate concerns quickly and effectively.
• Train and perform all register, cash handling, and loss prevention procedures in accordance with Standard Operating Procedures.
• Facilitate opening and closing procedures for assigned stores or zones.
• Direct merchandise replenishment, receiving, and stockroom organization.
• Ensure visual merchandising standards are consistently executed.
• Cook up team coverage and resources to maximize sales and service.
• Troubleshoot basic POS and register issues and escalate as needed.
• Maintain a safe, clean, and organized work environment.
• Inspect work areas regularly and address safety hazards immediately.
• Report all workplace injuries and safety concerns promptly.
• Prepare for and participate in inventory counts, including high-risk items.
• Financial/business support the achievement of sales goals through adherence to performance metrics.
• Execute promotional programs and special events as assigned.
• Communicate daily with the team to identify opportunities to drive business through people, process, or product.

Requirements

• A High School Diploma or GED.
• Previous retail supervisory or leadership experience preferred.
• Strong customer service mindset with operational discipline.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Experience with POS systems, cash handling, and loss prevention.
• Comfortable working independently and leading a team.
• Reliable, professional, and trusted to represent leadership.

Qualifications

This role requires a high level of responsibility, adaptability, and leadership skills. You must be able to handle multiple tasks simultaneously and make quick decisions in a dynamic environment.

Skills

• Customer service skills
• Operational discipline
• Ability to multitask and make sound decisions
• Experience with POS systems, cash handling, and loss prevention
• Leadership and management skills

Benefits

• Great benefits including medical, dental, and 401K

Pay

Competitive pay based on experience and qualifications.

Schedule

Flexible schedule to accommodate the fast-paced nature of airport retail.