Area Manager

About the role

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Responsibilities

• Oversee the performance of multiple Store Managers and their retail locations
• Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
• Maintain performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safety
• Identify training and development opportunities for teammates
• Set business plan and manage the P&L for assigned Area
• Drive B2B business within the assigned area and train Store Managers on B2B related duties
• Ensure stores within the assigned area are following compliance and safety policies and procedures
• Manage and resolve customer escalations
• Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
• Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
• Visit each store regularly and attend region meetings as required by the Region Manager

Requirements

• Minimum 8 years combined experience managing a single store or multi-unit retail operation
• Minimum 3-5 years oversight of a P&L for a store or area/district
• High school degree or equivalent is required
• BS/BA Degree strongly preferred or equivalent combination of education and work experience
• 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
• Automotive Industry experience preferred but not required
• Must reside in assigned Area
• Must have a valid Drivers License
• Willingness to travel

Qualifications

• Passion for developing others
• Ability to lead and manage stores through change
• Ability to properly recognize teammates for their accomplishments
• Ability to take care of our customers and support the communities we serve

Skills

• Strategic Orientation
• Tactical Skills
• Change Management
• Customer Service
• Team Leadership

Benefits

At Bridgestone, you are Free to Be. We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

Pay

$93,300.00 - $158,600.00