Zone Enrollment Consultant

About the Role

Chubb Benefits is seeking a Zone Enrollment Consultant to join our fast-paced, high-energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Responsibilities

• Ensure third-party (non-Selerix) enrollment system is configured correctly:
  • Responsible for packaging build specs and consulting client’s technical resources on how best to build plans and establish required data feeds
  • Audit each case in partnership with client’s technical resources to ensure products are built correctly and employee experience is optimal
  • Ensure data feeds are established correctly, and data mapping is congruent with our internal standards
• Monitor enrollment activity, data integrity, and system performance:
  • Troubleshoot and escalate platform issues, defects, and user access problems to the appropriate parties
• Partner with IT, operations, underwriting, claims, compliance, and vendor teams to resolve enrollment-specific issues
• Support onboarding and training for internal users, brokers, and other stakeholders of key enrollment solutions (e.g., Employee Navigator)
• Review case-level enrollment data for accuracy, completeness, and timeliness
• Document case-level enrollment processes, workflows, and issue resolution steps
• Track service requests, incidents, and platform-related metrics
• Support compliance with company policies, regulatory requirements, and audit needs
• Identify opportunities to improve enrollment efficiency and user experience:
  • Consult and support virtual enrollment opportunities, including both co-browse and telephonic enrollment for new and reservice opportunities
• Support and consultation on Pre-Enrollment Communication Strategy:
  • In partnership with the PCA team, ensure leveraging of existing pre-enrollment communication tools to drive enrollment participation
• Partner with functional home office departments to ensure the field is adhering to implementation and enrollment timelines
• Triage third-party enrollment opportunities to the appropriate home office resources (Combined U.S. ESC/EDI)

Requirements

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in insurance operations, enrollment administration, benefits administration, or a related role
• Experience working with enrollment platforms, CRM systems, or policy administration systems
• Strong attention to detail and data accuracy
• Excellent communication and coordination skills
• Ability to manage multiple priorities and deadlines
• Proficiency with Microsoft Office or similar productivity tools

Preferred Qualifications

• Experience in health, life, or commercial insurance enrollment processes
• Familiarity with workflow tools, ticketing systems, or reporting dashboards
• Knowledge of compliance, privacy, and regulatory requirements
• Experience supporting system testing or user acceptance testing
• Basic understanding of SQL, data validation, or reporting tools

Skills

• Customer service orientation
• Problem-solving and analytical thinking
• Cross-functional collaboration
• Process improvement mindset
• Organization and follow-through
• Adaptability in a fast-paced environment

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work.