Zoho Platform & Applications Architect

About the Role

Glass Roots Construction (GRC) is seeking a skilled Zoho Platform & Applications Architect to help drive operational excellence, support our rapid growth, and serve as a technical driver in building our enterprise applications ecosystem. As GRC continues to expand, this role is essential to connecting our operational workflows, streamlining data pipelines, and supporting fiber optic infrastructure projects.

In this role, you will oversee the configuration, maintenance, and ongoing optimization of the Zoho One suite (including CRM, Contracts, Projects, and others). You will collaborate cross-functionally with operations, finance, HR, and executive leadership to translate big-picture strategies into scalable, operational systems, automated workflows, and precise reporting.

Enterprise Systems is a small team at the start of a significant expansion, and this is one of two roles we are adding now. You will not be inheriting a finished platform. There is a real backlog of work waiting: replacing the aging forms and field data collection tools our crews use today, bringing scattered department workflows onto one platform, building connections between systems that do not talk to each other, and creating the reporting our project and executive teams need as the company grows. If you want a role where you can point at the systems the business runs on and say you built them, this is that role. As the Enterprise Systems function grows, we expect the people who help build it to grow with it.

Responsibilities

• Architect, develop, and maintain custom applications and workflows within the Zoho One ecosystem, with a primary focus on CRM and Projects, plus hands-on work in Creator and Analytics.
• Build, test, and deploy REST API integrations, webhooks, and custom connectors between internal platforms and third-party systems.
• Utilize Zoho DataPrep and Zoho Analytics to cleanse, transform, automate, and route data streams across enterprise applications for seamless reporting.
• Identify, map, and automate manual work and fragmented processes across operational departments to improve overall business efficiency.
• Support project management teams by configuring and customizing Zoho Projects to track deliverables, resources, and construction milestones, and configure Zoho Desk to support ticketing for teams across the business.
• Collaborate with business stakeholders and IT leadership to gather functional requirements and translate them into scalable technical implementations.
• Perform root-cause analysis, system troubleshooting, and bug fixes across platform modules and integration endpoints.
• Maintain thorough technical documentation, system architectures, API specifications, and workflow logic for all enterprise application enhancements.

Required Qualifications

• 3+ years building and administering business applications on the Zoho platform, including hands-on Deluge scripting.
• Working proficiency in Zoho CRM and Projects, plus practical experience in at least two of the following: Creator, Analytics, DataPrep, Desk (we use all of these, but we do not expect equal depth in everyone).
• Experience building and maintaining API integrations (REST, JSON, webhooks) between Zoho and third-party systems.
• Hands-on experience with data transformation and pipeline work, whether in Zoho DataPrep or a comparable ETL tool.
• Strong problem-solving and analytical skills with a focus on business process automation and continuous system optimization.
• Ability to create clear, maintainable technical documentation and systems diagrams.
• Excellent written and verbal communication skills with the ability to translate technical concepts to non-technical business users.
• Must be able to work in U.S. Mountain and Pacific time zones.

Preferred Qualifications

• Experience or exposure to Enterprise Resource Planning (ERP) systems and integrations.
• Familiarity with telecommunications, utility, or heavy civil construction industry workflows and terminology.
• Relevant Zoho certifications (e.g., Zoho Certified Developer, Zoho Creator Developer).
• Zoho Admin certification, Zoho Certified Developer, or equivalent credentials.
• Experience with data visualization and ETL tools (Zoho Analytics, Zoho DataPrep, Power BI).
• Background or familiarity with telecommunications, utility, or heavy civil construction industry workflows.
• Understanding of Governance, Risk, Compliance (GRC), and audit/compliance processes.
• Familiarity with Google Workspace and external project management tools (Asana, Trello).
• Demonstrated experience creating SOPs, process maps, and technical documentation.

Pay

• Salary Range: $85,000 - $105,000 + Bonus (based on experience)

Schedule

• Day Shift: Monday - Friday
• Travel Requirements: 0% - 5%

Role Openings: 1 | Target Start Date: 2-3 weeks from offer

Interview Process: Recruiter Screen → 2nd Interview with Director of Enterprise Systems → Final Interview with The Chief People Officer → Conditional offer upon successful background check