Zo Interpreter

About the role

LanguageLine Solutions strives for a world where language and cultural barriers no longer exist. As a Zo‑English Phone Interpreter you will work from home, using your language skills to improve the lives of limited‑English speakers and the Deaf and Hard‑of‑Hearing. This is an independent contractor, work‑from‑home position. The company is a certified Great Place to Work and a top work‑from‑home employer. Interpreters serve clients in health care, 911, first responders, education, government agencies, and all walks of business. You will receive industry‑leading training, work in a certified ASTM and ISO environment, and be supported by a Senior Language Specialist and Interpreter and Technology Help Desks.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions at all times.
• Remain calm during interpreting sessions when a primary speaker is incoherent or upset, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without client's permission.
• Understand protocol and terminology for various industries including Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.
• Handle highly emotional or stressful calls, possibly remaining on a call for extended periods without breaks or experiencing high call volumes, while maintaining company standards of service.

Qualifications

• Fluency in Zo and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note‑taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language‑related fields such as teaching, language assessment, translation or interpretation preferred.
• Ability to adapt to any LLS technology enhancements