Zip Line Operator (Seasonal)

About the Role

The Zip Line Rides Operator assists with the daily operation of the zip line in a safe and efficient manner while promoting a positive atmosphere with riders.

Responsibilities

• Operate rides and attractions according to safety protocols.
• Monitor and inspect rides and attractions for safety.
• Load and unload passengers in a safe and timely manner.
• Provide customer service to guests, including answering questions and providing assistance.
• Collect tickets or payment for rides.
• Enforce all safety regulations and stay current with safety rules and procedures.
• Maintain cleanliness and organization of the work area.
• Relieve other team members for breaks.
• Review and adhere to required operating and safety manuals; complete required training.
• Give undivided attention to the operation of the ride at all times—operators may not leave their post while the ride is in operation.
• Provide coverage to other operating rides as needed.
• Perform daily ongoing inspection of all zip line operating equipment.
• Give safety presentations to riders at the beginning of each ride.
• Ensure passengers are seated properly and all restraints are locked before dispatching the cart.

Requirements

• 21 years or older.
• Clear background check.
• Clear drug screening.
• High school diploma (preferred).
• Previous customer service experience (preferred).
• General knowledge of safety procedures (preferred).

Skills

• Strong interpersonal and communication skills with a focus on guest satisfaction.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Flexibility to work evenings, weekends, and holidays as needed.
• Positive attitude and willingness to learn and adapt in a team-oriented environment.
• Attention to detail.
• Stress management and composure.
• Teamwork orientation.
• Problem-solving abilities.

Work Environment

While performing the duties of this job, the employee primarily works outdoors on zoo grounds. The work environment is fast-paced and may involve exposure to warmer or colder temperatures. Employees should be prepared to work in a busy, moderately loud, and dynamic setting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Operate controls at the control console while seated directly in front of it.
• Ensure ability to reach switches and see all attendants, passengers, and queue gates.
• Frequently sit and/or stand for long periods of time.
• Constantly use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms.
• Occasionally climb, balance, stoop, kneel, crouch, crawl, and walk.
• Occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Reporting Structure

Reports to Rides Manager and Team Leads.