Youth Program Assistant

Job Summary

Reports to the Director of Youth Programs and works as a member for the Programs department. Responsibilities include: Supporting youth development programs for English and Chinese-speaking youth; support Youth Programs staff with daily operations; and performing basic administrative and facilities tasks.

Responsibilities

• Program Support

  • Performs administrative support:
  • Maintains attendance records; updates, delivers and distributes documents; updates website pages; and generates reports
  • Administer attendance records for all youth programs in Salesforce Customer Relationship Management (CRM)
  • Regularly generate reports summarizing enrollment, demographics, and attendance and prepare draft reports for the Director’s submission to grant funders (including Department of Children, Youth and Their Families (DCYF).
  • Update youth program pages on our website in coordination with the Marketing & Development Department
  • Provide data analysis of engagement and other metrics
  • Work with Supervisor in creating or updating youth online/written registration forms and assist families with registration
  • Cover staff/volunteer intake and onboarding documents (e.g., mandated requirements, certifications upon hiring, alerting Supervisor of upcoming certification expirations)
  • Help prepare and distribute documents and communications
  • Supports facilities with opening/closing the building, helping with supply inventories, security checks, and distributing snacks/lunches
  • Conduct a security check throughout/end of the day
  • Makes sure youth are supervised during various activities:
  • Supervise youth in the yard, classrooms, and during activities
  • Facilitate and/or assist with lessons and activities
  • Work as a substitute teacher in the classroom, as needed
  • Aid staff with activities and projects
  • Periodically supervise individual youth waiting for pick-up by parents and caregivers

• Reception

  • Supports front desk reception duties:
  • Responds to and directs all telephone and emails that come through the main Cameron House telephone line and email account in a professional, timely, and accurate manner
  • Greet visitors in a professional, courteous, respectful, and sensitive manner
  • Provides visitors information about the organization’s history, programs, services, and general operations; help visitors understand what our organization does
  • Determines client’s eligibility for services and community resources; provides appropriate referrals for internal and external support
  • Maintains a clean, professional, safe, and tidy environment at the front entrance foyer area; manages the activity in this area
  • Takes appropriate actions and follows protocols if/when an emergency arises

• General Duties

  • Fosters and cultivates a culture informed by Cameron House values: Authenticity, Community, Accountability, Excellence, and Servant Leadership
  • Contributes to culture by proactively participating in Cameron House programs and staff events
  • Seeks and integrates constructive feedback to drive continuous improvement
  • Works collaboratively with peers and staff; builds relationships through effective and compassionate communication
  • Other duties may be assigned as needed

Core Competencies

• Communication Skills
• Bilingual/Biliterate in English and Cantonese a must, additional fluency in Mandarin is a plus!
• Good writing and verbal skills, able to communicate information and ideas clearly so others understand you
• Cares about Working with Youth
• Possesses a positive and professional attitude, regardless of the task at hand
• Computer Knowledge
• Knows how to work on a computer, and learn new computer programs quickly
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
• Able to Reason & Think Critically
• Capable of solving problems with sound judgment and practical approaches - solution-oriented

Qualifications

• Required: Associate Degree or Bachelor’s Degree in Child Development, Office Administration, Communications, or related fields
• Required: At least one (1) year of experience in administrative role or with project management
• Required: Customer service experience
• Required: Experience working with Google Workspace, Microsoft Office (i.e. Microsoft Word, Excel,Powerpoint), and Zoom
• Preferred: Familiarity with Salesforce

Schedule

After school, eight (8) hour shifts
Monday to Friday
In Person (no hybrid or remote work options)
Expected hours: Forty (40) per week

Compensation

As a financial steward of public funds, Cameron House is committed to pay equity and transparency. Cameron House offers competitive base salaries aligned with the market midpoint for not-for-profit organizations of similar size. To maintain this commitment, Cameron House does not negotiate salary offers; instead, each offer is carefully calculated using benchmarking data. This is an nonexempt (hourly) role with a pay range of $21.60 - $26.40 an hour.

Benefits

• 401(k) + 5% Employer Match
• 100% Paid Medical, Dental & Vision Insurance
• Flexible Spending Account
• Commuter Benefits & Free Parking
• Wellness Support: Free Local Gym Membership
• Employee Assistance Program
• Life Insurance
• 15 Days of Paid Vacation (to start)
• 13 Paid Holidays
• 10 Days of Sick Time

Note

All candidates must fulfill the following requirements upon being hired:

• Achieve satisfactory clearance from the Department of Justice via Live Scan
• Undergo a screening for tuberculosis
• Complete a Sexual Harassment Prevention training

Important!

It's important for you to know we appreciate cover letters, they help us understand why you are interested in working with us and they show us how you express yourself in writing. We will prioritize applicants who provide a cover letter. In your cover letter, please share with us a brief overview of how your qualifications align with the requirements for this position.

Accessibility

We are committed to making the online job application process accessible to any and all users. If you have a disability that impacts your ability to complete the application process, and would like to request assistance or accommodation, please contact us at accommodations@cameronhouse.org

EEO Statement

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any bias including race, color, age, sex, sexual orientation, religion, disability or national origin.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.