Youth Community Support Worker

Essential Duties and Responsibilities

• Provides community-based services to assigned caseload, utilizing independent judgment and decision making regarding appropriate treatment needed.
• Provides crisis intervention supports to consumers experiencing a psychiatric or substance related crisis, and utilizes professional judgment in determining interventions needed, including the need for safety planning, or referral for hospitalization or additional mental health treatment.
• Maintains ongoing contact with hospitalized clients, including participation in staffing and discharge planning, so that consumers can successfully reintegrate into their living environment.
• Completes documentation in an electronic health records system, within three business days of services provided, which clearly reflects interventions provided and medical necessity of those interventions.
• Collaborates with treatment providers and other agencies to coordinate care for consumers.
• Develops Person-Centered treatment plans initially and annually, which are strengths based, and which reflect the consumers and family’s life goals and individualized choices according to DMH/agency timelines.
• Works in collaboration with Health Care Home team to provide assistance to clients regarding their overall physical health by using wellness coaching techniques.
• Completes initial and annual Crisis and Wellness Plans, Client Rights and Responsibilities, and all other required paperwork in a timely manner.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Maintain required training and certifications.
• Maintain required agency productivity standards.
• Other duties and/or responsibilities as assigned by supervisor

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Education/Certifications:
  • Master’s degree preferred, Bachelor’s considered with experience.
  • Active driver’s license and minimum state-required auto-insurance.
  • Reliable transportation required.
  • CPR/First Aid Certification required.
• Experience Required:
  • 1 to 3 years prior work-related experience preferred.
• Required Knowledge:
  • Knowledge of behavioral health diagnosis and symptoms.
  • General knowledge of community resources and/or the willingness to research as needed
• Skills/Abilities:
  • Strong crisis management skills
  • Excellent communication skills, both written and verbal.
  • The ability to use and troubleshoot basic business equipment.
  • The ability to interact with a wide range of individuals.
  • Strong ability to multi-task with a high level of accuracy and timeliness in project output.
  • The ability to maintain a high level of client confidentiality.
  • Able to problem solve quickly and prioritize tasks for optimum efficiency.