Young Adult Career Coach

About the Role

The Career Coach assists individuals in developing job readiness by assessing a job seeker’s knowledge, skills, and interests to steer them toward an appropriate career path and successful job placement. Coaches work one-on-one with job seekers, virtually and in-person, to assess barriers to employment, complete an Individual Service Plan, and generate internal and external referrals to remove or mitigate those barriers. Coaches also develop job seekers' job search skills, including formulating resumes, researching job openings, applying for positions, and preparing for interviews. This position assists Instructors by participating in weekly assigned workshops and offers networking opportunities to job seekers with prospective employers.

Schedule

This position works in-person Monday-Friday from 8:00am-4:30pm or 8:30am-5:00pm, with some evenings required.

Responsibilities

• Conduct interviews with job seekers to assess barriers to employment and fill out individual service plans to lead to successful job placement.
• Assist job seekers with referral information and follow up regularly on the progress being made to resolve barriers to employment.
• Provide emergency assistance and referral to other programs or agencies as needed.
• Monitor attendance and case note reporting through a database management system.
• Update and maintain job seeker files with the highest level of detail and timeliness, ensuring all required forms are properly completed.
• Maintain current and organized information on job postings in the Greater Cleveland area.
• Meet with job seekers daily, provide effective job leads, perform activities conducive to job seekers obtaining employment, and follow up on job search activities.
• Revise and correct documentation produced by job seekers, such as resumes and cover letters, to ensure quality material.
• Attend and lead or assist with assigned workshops, ensuring alternative coverage is found or communicated to the Instruction team.
• Develop and maintain cordial relationships with current and potential employers and all stakeholders in collaboration with the Job Developer.
• Assist with hiring events and ensure attendance of job seekers.
• Maintain contact with employed participants to ensure personal and family stability and job retention.
• Ensure all data and records are accurate and current utilizing appropriate database systems and paper records.
• Work virtually and on-site with job seekers as needed.
• Actively work toward accomplishing and meeting program goals as outlined within contracts while keeping the job seeker at the forefront.
• Assist with Workforce projects and other duties as assigned.

Requirements

• High School Diploma or equivalent with 4 years of experience in workforce development required.
• Bachelor’s degree in a related area preferred.
• Minimum 1 year of relevant exposure to or experience working with job seekers facing employment challenges.
• Experience in workforce development or social services is preferred.
• Proficient in using electronic platforms (e.g., Microsoft Office Suite, internet research, database management, and virtual learning platforms).
• Requires travel to other facilities and meetings as needed; reliable transportation, a valid driver’s license, and a personal vehicle are strongly preferred.
• Availability to work outside of standard business hours, including evenings and weekends, to accommodate program requirements and client needs, as well as participation in trainings and meetings.

Program-Specific Qualifications

• Demonstrated experience working with young adults, 18-24, looking for employment, continuing education, or career readiness.
• Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice-impacted settings is preferred.

About The Centers

The Centers helps individuals and families reach their full potential through healing, teaching, and inspiring. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. Our Workforce Center impacts local communities by linking underserved job seekers with local employers through culturally competent job readiness training, case management, national third-party certifications, job placements, and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness (offered in both English and Spanish), we provide essential skills to job seekers and prepare them for success in today’s workplace.

Benefits

• Choice of medical and dental plans.
• Health Savings Account.
• Flexible Spending Account for Health and Dependent Care.
• Vision coverage.
• Support for continuing education and credential renewal.
• Life Insurance.
• Retirement Savings (401k) with a company contribution.
• Mental Health Support.
• Employee Assistance Program.
• Calm Subscription.
• Short- and Long-term Disability.