Adult and Youth Career Coach

Responsibilities

• Maintains a caseload of between 45 and 50 Adult 18+ and Youth 16-24.
• Interviews customers or their authorized representatives to gather information to assess service needs and to complete the intake process, which includes data entry into Career Connect Data System.
• Completes weekly reports that include hires, placements, retention, GED attendance, and testing to see service gaps and act accordingly to re-engage adult or youth.
• Allocates equal time for individual participants as needed to assist with progress.
• Performs street/home/training provider/employment visits to all participants on caseload.
• Performs follow-up with youth and employers after placement and performs site visits.
• Affirms maintenance of case files on all participants, including eligibility documentation and information regarding assessment, referrals, training, education, employment and follow-up, are accurate and complete.
• Works with partnerships with appropriate public and private agencies that provide services to the customers and families, including outreach activities with schools, street, community- and faith-based organizations.
• Matches screened and qualified participants to job openings or relevant training and address any job barriers before referral to designated staff, along with assisting in job development and base learning activities.
• Assists in securing employment verifications.
• Provides guidance to counseling for participants in the decision making to a career path.
• Follows safety measures with youth indoors and outdoors.
• Communicates and documents discipline issues with direct supervisor.
• Provides choices for customers and guide them in making positive decisions.
• Works on self-esteem building with all participants by implementing Life Skills workshops.
• Maintains working knowledge of all program statements of work and performance goals.
• Collaborates with the youth team to developed leadership opportunities and adult mentoring activities.
• Coordinates and facilitates field trips such as employer site visits and college tours.
• Assists in evaluating current procedures and practices for accomplishing objectives.
• Implements alternative methods for improvement of program.
• Collects data and information for periodic program evaluations.
• Maintains communication and a positive relationship with other team members.
• Willing to work occasional evening and weekend hours.
• Attends all staff meetings.

Qualifications

• Bachelor's degree in related field preferred, or two years related work experience, academic or vocational training, including proof of in-house training and experience with at-risk youth.
• Excellent communication skills.
• Access to a vehicle and valid Illinois driver’s license.
• Willingness to travel locally.
• Proficiency in computer applications.
• Ability to pass a criminal background check.
• Willingness to become a mandated reporter.
• Bilingual (Spanish/English).