YMCA Welcome Desk Associate - Lancaster City Center

POSITION SUMMARY

The YMCA of the Roses is seeking a friendly, customer-focused Welcome Desk Associate for our Lancaster City Branch. This part-time position supports the Y's mission of strengthening communities through youth development, healthy living, and social responsibility.

CULTURE

At the YMCA, we strive to live our cause of strengthening communities every day. We are welcoming, genuine, hopeful, nurturing, and determined.

ESSENTIAL FUNCTIONS

- Knowledgeable of all Y facets and able to provide accurate information to members and potential members. - Ensure members and potential members are directed to the correct departments. - Educated about Y programs and services to sell them effectively. - Resolve problems and concerns professionally. - Present a professional appearance and follow YMCA dress code. - Scan and check-in individuals, ensuring their faces match their accounts. - Accurately receive and record memberships, program participant information, and revenue. - Sell memberships and services, follow up with non-committers, and conduct daily shift closings. - Monitor and secure the building, including handling merchandise sales and assisting with wellness evaluations. - Maintain cleanliness and disinfect commonly used areas. - Know emergency procedures and provide assistance during medical emergencies. - Participate in trainings and help with other tasks as assigned.

LEADERSHIP COMPETENCIES

- Effective communication and influence. - Engaging the community. - Emotional maturity.

QUALIFICATIONS

- High school diploma or GED certification. - Proficient computer skills. - Bi-lingual English/Spanish ability is a plus. - Six months experience in service-oriented or sales environments. - Problem-solving, relationship-building, and communication skills. - Ability to work calmly under stress. - Independent initiative and thinking. - Teamwork and multitasking abilities. - Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance. - Adult and Pediatric CPR, first aid, and AED. - Complete Listen First training within one year of employment.

WORK ENVIRONMENT & PHYSICAL DEMANDS

- Regular use of a computer for extended periods. - Sitting and reaching frequently. - Occasional lifting up to 10 pounds. - Communicate effectively by speaking and listening. - Move around the work environment. - Repetitive motions.