Membership Service Associate (Front Desk Staff) - South City YMCA

About the Role

Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program, and marketing objectives.

Responsibilities

• Enter membership and program registration data into the HRIS operating system.
• Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering the branch.
• Process all HRIS operating system transactions with accuracy and perform daily close-out and drawer count.
• Participate in and recruit participants for member challenges (also known as member visit drivers).
• Suggest procedures or standards to improve efficiency and productivity at the Welcome Center.
• Ensure established processes for touring and following up with membership inquiries are followed.
• Assist with the attainment of membership department strategic plan goals.
• Provide feedback and offer solutions regarding gaps in service and/or member concerns.
• Work continually toward self-development to stay current on customer service, sales, and "Leader" procedures and practices.
• Respond to member and guest inquiries and problem-solve via phone or in person using Listen First skills.
• Effectively handle conflict and member complaints, with the support of the center Membership Director.
• Perform all other duties as assigned.