Front Desk Associate

About the role

You’ll lead our Front Desk crew to deliver the Ultimate Fitness Experience to every member, every time. From warm welcomes to smooth operations, you’ll coach a high-energy team that turns first impressions into lifelong fans.

Responsibilities

• Inspire, coach, and mentor Front Desk Associates to exceed service and sales goals.
• Recruit, hire, onboard, and grow an all-star front-of-house team.
• Run the playbook: implement all Front Desk SOPs with consistency and care.
• Keep operations crisp—cleanliness, organization, and teammate relations on point.
• Lead new-hire development, ongoing coaching, and regular team huddles.
• Share club updates so the desk team is always in the know.
• Oversee POS activity and ensure accurate, complete transactions.
• Build schedules, track time & attendance, and verify/approve payroll bi-monthly.
• Track inventory, restock essentials, and optimize ordering systems.
• Promote pro shop items, drinks, and supplements with friendly product know-how.
• Support day-to-day club operations and serve as Manager On Duty as needed.
• Follow all facility, service, program, and emergency procedures.

Requirements

• A high school diploma or GED.
• Current CPR/AED and First Aid certifications (or willingness to obtain certification within 30 days).
• Management experience preferred.

Benefits & Perks

• Complimentary club membership + guest privileges.
• Discounts on training, spa services, programs, and apparel.
• Employee referral bonus.
• In-house Certification + Continuing Education.
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off.