Welcome Desk Associate - YMCA
YMCA of the Roses · York, PA · 3 wk ago
OTHRInternship
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Key info:
- Part-Time Welcome Desk Associate with varying hours.
- Greet members, assist with check-ins, answer questions, help create welcoming experience.
- Benefits: FREE Access to fitness centers and pools at all YMCA of the Roses locations; Program and lesson discounts; FREE Child Watch (up to 3 hours per day while working, when available).
- Position Summary: supports work of Y; maintains supportive positive atmosphere; responds to member/guest needs; promotes memberships and programs.
- Culture: mission and core values (welcoming, genuine, hopeful, nurturing, determined). Could be part of About the role? Probably "About the role" includes position summary and culture.
- Essential Functions: list many duties.
- Leadership Competencies: Communication & Influence, Engaging Community, Emotional Maturity.
- Qualifications: High school diploma or GED; Proficient computer skills; Bi-lingual English/Spanish ability is a plus; Six months experience in service-oriented or sales environment required; Skills in problem solving, relationship building and communications; Ability to work calmly under all conditions; Use independent initiative and thinking; Work well in a team setting; Ability to multi-task; Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance; Adult and Pediatric CPR, first aid and AED; Complete Listen First training within one year of employment.
- Work Environment & Physical Demands: description.
We need sections: About the role (position summary + culture?), Responsibilities (essential functions), Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (leadership competencies?), Benefits (given), Pay (none), Schedule (varying hours mentioned). Pay: not specified, so we should NOT include Pay section. Schedule: we have "varying hours" mentioned; we could include Schedule section with that detail. Benefits: we have specifics.
We must not include sections with filler like "commensurate with experience". So only include sections with real content.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule.
We need to decide what goes where.
About the role: position summary and culture description.
Responsibilities: essential functions list.
Qualifications: education, experience, certifications (high school diploma/GED, six months experience, background checks, CPR/AED, Listen First training). Possibly also "Proficient computer skills" could be skills but could be qualification. We'll put under Qualifications.
Skills: leadership competencies (Communication & Influence, Engaging Community, Emotional Maturity) plus problem solving, relationship building, communications, ability to work calmly, independent initiative, teamwork, multi-tasking, bilingual ability (plus). Could also include computer skills but we already used.
Benefits: list.
Schedule: "varying hours". Could also mention part-time.
We must not repeat job title. Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No metadata like Job ID. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Key info:
- Part-Time Welcome Desk Associate with varying hours.
- Greet members, assist with check-ins, answer questions, help create welcoming experience.
- Benefits: FREE Access to fitness centers and pools at all YMCA of the Roses locations; Program and lesson discounts; FREE Child Watch (up to 3 hours per day while working, when available).
- Position Summary: supports work of Y; maintains supportive positive atmosphere; responds to member/guest needs; promotes memberships and programs.
- Culture: mission and core values (welcoming, genuine, hopeful, nurturing, determined). Could be part of About the role? Probably "About the role" includes position summary and culture.
- Essential Functions: list many duties.
- Leadership Competencies: Communication & Influence, Engaging Community, Emotional Maturity.
- Qualifications: High school diploma or GED; Proficient computer skills; Bi-lingual English/Spanish ability is a plus; Six months experience in service-oriented or sales environment required; Skills in problem solving, relationship building and communications; Ability to work calmly under all conditions; Use independent initiative and thinking; Work well in a team setting; Ability to multi-task; Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance; Adult and Pediatric CPR, first aid and AED; Complete Listen First training within one year of employment.
- Work Environment & Physical Demands: description.
We need sections: About the role (position summary + culture?), Responsibilities (essential functions), Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (leadership competencies?), Benefits (given), Pay (none), Schedule (varying hours mentioned). Pay: not specified, so we should NOT include Pay section. Schedule: we have "varying hours" mentioned; we could include Schedule section with that detail. Benefits: we have specifics.
We must not include sections with filler like "commensurate with experience". So only include sections with real content.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule.
We need to decide what goes where.
About the role: position summary and culture description.
Responsibilities: essential functions list.
Qualifications: education, experience, certifications (high school diploma/GED, six months experience, background checks, CPR/AED, Listen First training). Possibly also "Proficient computer skills" could be skills but could be qualification. We'll put under Qualifications.
Skills: leadership competencies (Communication & Influence, Engaging Community, Emotional Maturity) plus problem solving, relationship building, communications, ability to work calmly, independent initiative, teamwork, multi-tasking, bilingual ability (plus). Could also include computer skills but we already used.
Benefits: list.
Schedule: "varying hours". Could also mention part-time.
We must not repeat job title. Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet from essential functions etc. Must not omit any.
Let's extract essential functions list:
- Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
- Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
- Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
- Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
- Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
- Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
- Accurate receipting of memberships, program participant information, and revenue in computer.
- Sell memberships and services.
- Follow up with anyone that did not join via phone, mail or e-mail.
- Responsible for accurate daily shift closing and following shift change procedures.
- Ensure security of the building by monitoring building as well as following procedures to Open-Close the Member Service Desk area and the main building (depending on the shift).
- Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
- Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
- Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
- Be knowledgeable in emergency procedures in case of fire or injury.
- Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
- Participate in orientation and staff development trainings as required.
- Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.
That's a long list; we need to include all as
- items.
Qualifications list:
- High school diploma or GED certification
- Proficient computer skills
- Bi-lingual English/Spanish ability is a plus
- Six months experience in service-oriented or sales environment required
- Skills in problem solving, relationship building and communications
- Ability to work calmly under all conditions
- Use independent initiative and thinking
- Work well in a team setting
- Ability to multi-task
- Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
- Adult and Pediatric CPR, first aid and AED
- Complete Listen First training within one year of employment
Note: "Skills in problem solving, relationship building and communications" maybe skill but we can keep under qualifications.
Leadership Competencies list:
- Communication & Influence
- Engaging Community
- Emotional Maturity
We'll put under Skills.
Benefits list:
- FREE Access to fitness centers and pools at all YMCA of the Roses locations
- Program and lesson discounts
- FREE Child Watch (up to 3 hours per day while working, when available)
Schedule: "Part-Time Welcome Desk Associate with varying hours." So schedule: Part-time, varying hours.
We could also mention "Part-Time" but that's job type. We'll put schedule: Part-time, varying hours.
Now About the role: position summary + culture.
Position Summary: "This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs."
Culture: "Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you."
We can combine into a few paragraphs.
Now we need to output HTML fragment only, no or . Use
headings.
We'll structure:
About the role
...position summary...
...culture...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
- Communication & Influence
- Engaging Community
- Emotional Maturity
Benefits
- FREE Access to fitness centers and pools at all YMCA of the Roses locations
- Program and lesson discounts
- FREE Child Watch (up to 3 hours per day while working, when available)
Schedule
Part-time position with varying hours.
We must not include Pay section.
Check for any duplicate lines: we have "Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance." appears twice in posting (once in Qualifications, once in Work Environment). We should include only once. We'll include under Qualifications.
Also "Adult and Pediatric CPR, first aid and AED" appears once.
Now ensure we preserve all substantive info: Did we miss any? Let's double-check.
From posting:
- "Be the friendly face of the Arthur J. Glatfelter YMCA in York! We're hiring a Part-Time Welcome Desk Associate with varying hours." That's covered in schedule and maybe intro.
- "Greet members, assist with check-ins, answer questions, and help create a welcoming experience for everyone who visits." This is part of responsibilities but not explicitly in essential functions list. Should we include? It's in the opening paragraph. We should include as a responsibility. It's not in essential functions list but is substantive. We'll add as a responsibility bullet.
- "Benefits Include FREE Access to fitness centers and pools at all YMCA of the Roses locationsProgram and lesson discountsFREE Child Watch (up to 3 hours per day while working, when available)" Already captured.
- "Position Summary This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs." Included.
- "Our Culture Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you." Included.
- Essential Functions list we captured.
- Leadership Competencies captured.
- Qualifications captured.
- Work Environment & Physical Demands: we haven't included that as a section. Should we? The instruction says include a section only when posting has real specific content. Work Environment & Physical Demands is specific content. Should we create a section for it? The allowed headings list includes only those specific headings; we cannot create a custom heading like "Work Environment". We must use only the given headings. So we need to fold that content into existing sections if appropriate. The physical demands could be part of Qualifications or Responsibilities? Probably under Qualifications? But it's about physical demands, not qualifications. Could be under Responsibilities? Not exactly. Could be under About the role? Not really. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings. It doesn't forbid other headings, but says "use for section headings (e.g. About the role, Responsibilities, Requirements,
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include each bullet from essential functions etc. Must not omit any. Let's extract essential functions list: - Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person. - Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information. - Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively. - Help resolve problems and concerns for potential members, members and staff in a positive and professional manner. - Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code. - Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account. - Accurate receipting of memberships, program participant information, and revenue in computer. - Sell memberships and services. - Follow up with anyone that did not join via phone, mail or e-mail. - Responsible for accurate daily shift closing and following shift change procedures. - Ensure security of the building by monitoring building as well as following procedures to Open-Close the Member Service Desk area and the main building (depending on the shift). - Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments. - Conduct tours of the YMCA for new and prospective members using the tour sheet provided. - Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas. - Be knowledgeable in emergency procedures in case of fire or injury. - Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911. - Participate in orientation and staff development trainings as required. - Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA. That's a long list; we need to include all as
- items.
Qualifications list:
- High school diploma or GED certification
- Proficient computer skills
- Bi-lingual English/Spanish ability is a plus
- Six months experience in service-oriented or sales environment required
- Skills in problem solving, relationship building and communications
- Ability to work calmly under all conditions
- Use independent initiative and thinking
- Work well in a team setting
- Ability to multi-task
- Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
- Adult and Pediatric CPR, first aid and AED
- Complete Listen First training within one year of employment
Note: "Skills in problem solving, relationship building and communications" maybe skill but we can keep under qualifications.
Leadership Competencies list:
- Communication & Influence
- Engaging Community
- Emotional Maturity
We'll put under Skills.
Benefits list:
- FREE Access to fitness centers and pools at all YMCA of the Roses locations
- Program and lesson discounts
- FREE Child Watch (up to 3 hours per day while working, when available)
Schedule: "Part-Time Welcome Desk Associate with varying hours." So schedule: Part-time, varying hours.
We could also mention "Part-Time" but that's job type. We'll put schedule: Part-time, varying hours.
Now About the role: position summary + culture.
Position Summary: "This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs."
Culture: "Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you."
We can combine into a few paragraphs.
Now we need to output HTML fragment only, no or . Use
headings. We'll structure:
About the role
...position summary...
...culture...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- Communication & Influence
- Engaging Community
- Emotional Maturity
Benefits
- FREE Access to fitness centers and pools at all YMCA of the Roses locations
- Program and lesson discounts
- FREE Child Watch (up to 3 hours per day while working, when available)
Schedule
Part-time position with varying hours.
We must not include Pay section. Check for any duplicate lines: we have "Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance." appears twice in posting (once in Qualifications, once in Work Environment). We should include only once. We'll include under Qualifications. Also "Adult and Pediatric CPR, first aid and AED" appears once. Now ensure we preserve all substantive info: Did we miss any? Let's double-check. From posting: - "Be the friendly face of the Arthur J. Glatfelter YMCA in York! We're hiring a Part-Time Welcome Desk Associate with varying hours." That's covered in schedule and maybe intro. - "Greet members, assist with check-ins, answer questions, and help create a welcoming experience for everyone who visits." This is part of responsibilities but not explicitly in essential functions list. Should we include? It's in the opening paragraph. We should include as a responsibility. It's not in essential functions list but is substantive. We'll add as a responsibility bullet. - "Benefits Include FREE Access to fitness centers and pools at all YMCA of the Roses locationsProgram and lesson discountsFREE Child Watch (up to 3 hours per day while working, when available)" Already captured. - "Position Summary This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs." Included. - "Our Culture Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you." Included. - Essential Functions list we captured. - Leadership Competencies captured. - Qualifications captured. - Work Environment & Physical Demands: we haven't included that as a section. Should we? The instruction says include a section only when posting has real specific content. Work Environment & Physical Demands is specific content. Should we create a section for it? The allowed headings list includes only those specific headings; we cannot create a custom heading like "Work Environment". We must use only the given headings. So we need to fold that content into existing sections if appropriate. The physical demands could be part of Qualifications or Responsibilities? Probably under Qualifications? But it's about physical demands, not qualifications. Could be under Responsibilities? Not exactly. Could be under About the role? Not really. The instruction: "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings. It doesn't forbid other headings, but says "use
for section headings (e.g. About the role, Responsibilities, Requirements,