YMCA Association Director of Membership

What You Will Do at the Y

• Lead Membership Growth
• Increase lead generation, prospect engagement, and membership conversion.
• Strengthen referral programs, corporate memberships, and grassroots marketing.
• Partner with Marketing to execute integrated membership campaigns.
• Elevate the Member Experience
• Improve member onboarding and engagement.
• Increase retention through meaningful relationship-building strategies.
• Support Association-wide member engagement events and community-building initiatives.
• Improve Net Promoter Score and member satisfaction across all branches.
• Expand member participation in YMCA programs, volunteerism, and philanthropy.
• Build High-Performing Teams
• Coach and develop Membership Directors throughout the Association.
• Establish consistent operating standards and best practices.
• Lead Association-wide training in customer service, Cause-Driven Tours, membership engagement, and relationship-based membership practices.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Strengthen Operations
• Partner with Membership Administration to optimize systems, reporting, and membership technology.
• Partner with Human Resources to support effective membership staffing and talent development.
• Ensure consistent implementation of Association-wide membership policies and partnerships.
• Monitor performance metrics and identify opportunities for improvement.

What You Bring

• Bachelor's degree required, Advanced degree preferred.
• Five or more years of progressive leadership experience in membership, operations, customer experience, hospitality, sales, or nonprofit leadership.
• Experience leading multi-site or multi-unit operations preferred.
• Strong strategic planning and project management skills.
• Demonstrated success growing revenue and improving customer engagement.
• Excellent communication and relationship-building abilities.
• Passion for developing people and building high-performing teams.
• Commitment to the YMCA mission and values.

Why You Should Join Our Team

• Meaningful work that makes a lasting impact in our communities.
• A collaborative, mission-driven leadership team.
• Competitive salary: $95,000–$100,000 annually.
• Comprehensive medical, dental, and vision insurance.
• 10% YMCA retirement contribution after eligibility.
• Generous paid time off and holidays.
• Professional development and leadership training opportunities.
• Complimentary YMCA family membership.