Director Membership Experience- Western YMCA Family Location

About the Role

Our Promise: Ensure every youth and teen we serve is on a pathway to success. Improve the health and wellbeing of every individual and family we serve. Unite communities and inspire service to others.

Benefits & Perks

• Full benefits package including Dental, Vision & Health Insurance
• Generous PTO vacation starting at 2 weeks, 12 paid holidays, and sick leave
• Free Nationwide Y Membership for your Household
• 12% Employer-Funded Retirement Plan upon meeting eligibility
• Learning and development workshops
• Career advancement opportunities
• Staff Discounts on Programs & Services and more!

Pay

$55,517–$62,457 per year. Final compensation is based on factors such as skills, qualifications, and experience.

Responsibilities

• Attend and actively participate in all training as assigned.
• Develop branch programs, training, initiatives, and policies designed to increase membership.
• Develop, implement, and execute strategic plans to meet sales, revenue, and membership mix targets and budget management.
• Create, update, and distribute information and communicate to staff, community, current, and prospective members.
• Create and communicate membership team sales and retention goals. Communicate progress of goals to leadership.
• Cross-sell other Y programs across the branch such as fitness, aquatics, etc.
• Develop and execute fundraising strategy to reach branch goals/expectations.

Requirements

• Strong interpersonal and communication skills to serve a diverse community.
• High School diploma or equivalent.
• Five (5) years related customer service/sales experience with a knowledge of general operations.
• Must be able to work occasional evenings and weekends.
• Demonstrated ability to lead and develop teams.
• Demonstrated marketing and communication skills.

Preferred Qualifications

• Multi-Lingual
• Bachelor’s degree with emphasis in sales, marketing, public relations, or a related field.