Director of Membership

Description A Day on the Job Summary: The Membership Director and Executive Assistant provides high-level administrative support to the General Manager, Board of Governors, Membership Committee, 1897 Committee, and executive leadership team. This position serves as the primary administrator for membership operations, board governance activities, executive communications while maintaining the highest standards of professionalism, confidentiality and member service. Essential Job Duties MEMBERSHIP ADMINISTRATION & COMMITTEE Manage all aspects of Membership lifecycle, including applications, onboarding, transfers, status changes, retention efforts, and Member communicationsMaintain accurate Membership records, prospect pipelines, reports and archives within Club management systemsServe as the primary liaison for membership inquiries, reciprocal club privileges, and Membership-related correspondenceCoordinate Member memorial communications and monitor Club-related Member news and obituary noticesEnsure compliance with Membership policies, procedures, and onboarding standardsPrepare Membership reports and updates for Club leadershipSupport Membership retention initiatives by proactively communicating with Members and recommending alternative Membership classificationsAuthor and submit Membership-related articles for the Club’s In Good Company magazine, including new member introductions and membership updates BOARD & 1897 SOCIETY ADMINISTRATION Coordinate and administer Board of Governors meetings, candidate interviews, agendas, materials, minutes and official correspondenceMaintain confidential Board records, governance documents, By-Laws, House Rules, and historical archivesSupport Board events, Annual Meetings, Nominating Committee activities, and other governance initiatives through scheduling, reporting, and logistical coordination Provide administrative leadership and support for the 1897 Society, including fundraising initiatives, Member engagement programs, and the annual 1897 Society dinnerCoordinate invitations, attendance management, awards, presentations, and event logistics for Board and 1897 Society functions EXECUTIVE & ADMINISTRATIVE SUPPORT Provide high-level administrative support to the General Manager including calendar management, meeting coordination (Department Leadership meetings, Executive Leadership meetings, etc.), agenda preparation, and executive correspondence (donor acknowledgments, employee recognition, sympathy, etc.)Prepare reports, conduct research, maintain confidential records, and support strategic and committee initiativesManage Club archives, Membership publications, donor acknowledgements, employee communications, and special administrative programs, including locker waitlist administration Requirements Minimum Skills & Qualifications: Bachelor’s Degree in related field preferredMinimum of three years of experience in Membership administration, club operations, or executive administrative support, preferably within a private club environmentExperience working with Boards, committees, and senior leadership teams, preferredProficiency in Microsoft Office Suite Experience with Club management software, including Jonas and MembersFirst, preferredStrong organizational, administrative, and project management skillsStrong communication skills (verbal, oral and interpersonal/member service skills)Exceptional attention to detail and accuracyDemonstrated ability to handle confidential information with discretion and professionalism Working Conditions Primarily performed in a professional office environment within a private clubExtended periods of sitting, typing, data entry, and computer workAbility to occasionally move office materials, files, and supplies weighing up to 20 poundsAttendance at Board meetings, committee meetings, Annual Meetings, member events and special Club functions may be requiredOccasional evenings, weekends and holidays may be required