Director of Membership

About the role

The Director of Club Membership is a senior leadership role responsible for driving membership growth, enhancing retention, and promoting La Jolla Beach & Tennis Club’s (LJBTC) reputation as a premier coastal resort and private club.

Responsibilities

• Develops and implements procedures and functions of the membership office and tennis operations.
• Directs all membership and tennis activities personally or through subordinate staff members.
• Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
• Lead and manage the operations of membership, including but not limited to: boutique, beach, massage, tennis, golf and fitness activity programs to ensure exceptional member experiences and smooth daily operations.
• Lead membership recruitment efforts, including prospecting, outreach, tours, onboarding, and application processing to create a welcoming new member experience.
• Build and maintain strong relationships with current and prospective members, serving as the main contact for membership questions, concerns, and support.
• Develop and implement member retention and engagement strategies, including orientations, welcome events, referrals, and ambassador programs.
• Collaborate with departments such as events, golf, racquets, fitness, youth programs, and catering to enhance the overall member experience.
• Maintain accurate membership records, waiting lists, status changes, upgrades, and database reporting.
• Prepare monthly, quarterly, and annual reports on membership activity, engagement, conversions, and trends for leadership and committees.
• Support Membership Committee initiatives, coordinate meetings, and help implement committee and Board decisions.
• Communicate with members and prospects through newsletters, promotional materials, and other membership communications.
• Represent the Club at community and industry events as an ambassador for the Club’s brand, culture, and mission.
• Aid in membership budgeting, expense tracking, strategic planning, and special projects as assigned.
• Monitor member feedback, industry trends, and local market activity to improve membership growth and member satisfaction.

Requirements

The ideal candidate will be adept at leading membership initiatives, fostering community engagement, and aligning membership strategies with the club’s legacy of excellence.

Qualifications

• Consistently provide professional, attentive, and genuinely friendly service.
• Promote and follow LJBTC, Inc.'s Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests.

Skills

• Strategic mindset
• Exceptional relationship-building skills

Benefits

• Complimentary daily meal and salad bar
• Complimentary parking
• Complimentary dry cleaning
• Fully employer-paid Benefits (single coverage)
• Medical, Dental, Vision
• 401K match
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

Pay

Annualized salary: 175K - 200K

Schedule

Complimentary daily meal and salad bar