Director, Membership

About the role

The American Mathematical Society (AMS), founded in 1888, is a non-profit membership organization dedicated to advancing research and connecting the diverse global mathematical community through publications, meetings and conferences, MathSciNet, professional services, advocacy, and awareness programs. The AMS has 30,000 members worldwide and offices in Rhode Island, Michigan, and Washington, DC.

Responsibilities

• Design and implement strategies to recruit and retain AMS members, both individual and institutional.
• Create and manage programs and initiatives to enhance member engagement and participation.
• Develop membership marketing strategies that drive membership growth into new audiences, such as industry, corporate, and government sectors, while effectively reaching and retaining current audiences.
• Develop and oversee member communication strategies, including newsletters, social media, and other digital channels.
• Organize and manage member meetings, webinars, and networking opportunities to foster a sense of community and provide value to members.
• Develop and implement strategies to increase membership numbers and diversity, while fostering inclusion and a sense of belonging in membership and marketing efforts.
• Design and execute retention strategies to maintain high member satisfaction and loyalty.
• Analyze membership data to identify trends, challenges, and opportunities for growth and improvement.
• Lead, mentor, and manage the membership team, providing guidance and support to achieve departmental goals.
• Collaborate with other AMS departments to ensure a cohesive approach to member services, marketing, and communication efforts.
• Provide staff support and serve as a liaison on certain AMS governance committees.
• Work with volunteer leaders and committees to align activities with the organization's mission and strategic objectives.
• Contribute to the development and implementation of the organization’s strategic plan, with a focus on membership growth, marketing, and engagement.
• Stay informed about industry trends and best practices in membership development and apply this knowledge to enhance the organization’s programs.

Qualifications

• Bachelor’s degree in marketing, business, nonprofit management, or a related field (master’s degree preferred).
• A minimum of 7-10 years of experience in marketing and/or membership management, preferably within an association/membership organization, higher education, nonprofit, subscription-based or loyalty-program business setting.
• Proven record of successful marketing campaigns, membership, or account-based growth strategies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make strategic decisions based on insights.
• Ability to conceptualize surveys and make informed decisions based on the results.
• Proficiency in marketing and membership management software and CRM systems.
• Knowledge of marketing and communication strategies.
• Ability to collaborate with staff, volunteers, and external stakeholders.