Yardi Systems Administrator

Serves as the primary escalation point for Yardi tickets, receives and resolves issues that front-line support cannot handle independently.

Investigates, diagnoses, and resolves functional Yardi issues across modules including Voyager Residential, RENTCafé, PAYScan, Maintenance, and Commercial.

Collaborates with Yardi Client Support on cases that require vendor involvement; tracks open cases to resolution and keeps stakeholders informed.

Manages Yardi security across the portfolio: assigns and modifies security roles and permissions, and ensures access aligns with job function and company policy.

Leads and supports smaller-scale Yardi projects such as module configuration updates, workflow adjustments, form changes, and process rollouts that fall within the administrative scope of the role.

Supports onboarding of newly acquired properties or communities into the Yardi system: verifies entity setup, loads initial data, and confirms workflows and integrations.

Tracks and manages an active project task list; provides regular status updates to leadership and relevant stakeholders.

Acts as the primary Yardi point of contact for corporate leadership and department heads — handling their system needs with a high level of responsiveness and professionalism.

Responds to ad-hoc requests from corporate teams for data pulls, report access, system navigation assistance, and configuration questions.

Prepares and distributes Yardi-related communications, announcements, and user guidance materials on behalf of the department (e.g., maintenance windows, new feature notices, process updates).

Assists in preparing materials for leadership presentations, platform reviews, regular SOX audits, and department planning discussions as directed by management.

Maintains accurate internal documentation of system configurations, user security standards, and escalation procedures in coordination with the Solutionist Team.

What You Will Need

• 3+ years of hands-on Yardi System Administration experience supporting Yardi Voyager and related modules within a multifamily housing organization.
• Demonstrated experience serving as a Yardi Administrator, Yardi Systems Analyst, Yardi Application Administrator, or similar enterprise platform support role; experience as a Yardi end user only is not sufficient.
• Strong expertise administering Yardi security, including user provisioning, role configuration, permission management, and access governance.
• Experience troubleshooting, diagnosing, and resolving complex Yardi functional and configuration issues across multiple business groups.
• Working knowledge of Yardi Voyager Residential and related platforms such as RENTCafé, PAYscan, Maintenance, CRM, Elevate, Forecast Manager, or other Yardi products.
• Experience managing system configurations, workflow changes, module implementations, upgrades, testing, and production support activities.
• Prowess in partnering with Yardi Client Support to research, escalate, and resolve platform-related issues.
• Multifamily industry experience required, preferably supporting a large multifamily owner, operator, REIT, or property management organization utilizing Yardi as its primary property management platform.
• Experience supporting property acquisitions, community onboarding, entity setup, data validation, and system conversions is strongly preferred.
• Strong analytical and problem-solving skills with the ability to translate operational business requirements into effective system solutions.
• Ability to communicate technical concepts to both technical and non-technical stakeholders.
• Experience creating system documentation, user procedures, training materials, and support resources.
• Excellent customer service, organizational, written, and verbal communication skills.