Yacht Service Specialist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Four Seasons Yacht I

With elegant lines and sweeping ocean views, our spectacular yacht is home to 95 expansive suites and guest rooms, alongside a world-class choice of dining, wellness, and entertainment. It delivers numerous industry firsts to the yacht category — including the largest accommodations in the class, virtually endless ways to connect and configure suites, and Four Seasons unparalleled hospitality extended across the world’s oceans for the very first time.

• 679 ft. in length
• 34,000 Gross Tonnage
• 95 Suites
• 1:1 Guest/Staff Ratio

Each of the yacht’s 95 suites will offer panoramic views through floor-to-ceiling windows and access to expansive private terraces.

Responsibilities

• Report to the Manager-Shore Operations and support the pre-cruise guest service experience team.
• Respond to a variety of requests in a timely and efficient manner by accurately assessing guest needs and adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Provide guests with the highest level of personalized service and recognition through storing and sharing customer information.
• Ensure the integrity of the local database and provide support to the Private Yacht Consultant team.
• Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination.
• Work with local Destination Management Companies (DMCs) or designated shore experience providers to select, purchase, or customize experiences.
• Show adaptability and flexibility to change touring requests to meet guests' needs.
• Work with the Shore Experience management team to customize arrangements in coordination with DMC communication.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer concerns.

Requirements

• Bachelor’s Degree preferred, preferably in Tourism and Hospitality or a related field.
• 3+ years in luxury travel, preferably in the luxury cruise industry.
• Previous experience delivering destination experiences within a luxury cruise line.
• Strong email and telephone communication skills.
• Ability to work with confidential information.
• Must already be legally permitted to work in the United States; visa sponsorship is not available.

Travel occasionally for training purposes.

Benefits

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Ability to experience our hotels as a guest through the Employee Travel program.
• Complimentary employee meals.

Schedule

Initial 5 days per week in an office call center environment, with the possibility to move to hybrid work after fully trained—2 days remote and 3 days in office. Work schedule may include evenings, weekends, and holidays.