Boat Service Specialist - Full Time

About the role

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.

Responsibilities

• Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
• Answers service, warranty and parts questions over the phone and in person.
• Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
• Affixes bar code labels to units received and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.
• Confirms correct rigging and accessory mounting instructions against the work order.
• Prepares Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
• Explains unit and accessory operation, break in and maintenance procedures to customer.
• Assists service customers with documentation of concerns on the TMBC Repair Order.
• Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
• Assists Marine