Service Specialist - Full Time

About the role

The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation. This position may also assist customers requiring service or warranty repairs for their boat, motor, trailer, or ATV/UTV and occasionally help with the sale of parts and accessories.

Responsibilities

• Supports a strong commitment to world-class customer service to ensure a pleasant and productive shopping experience for all customers.
• Greets all new unit delivery, service, warranty, and parts customers in a friendly, prompt, and efficient manner.
• Answers service, warranty, and parts questions over the phone and in person.
• Assists Receiving Department with the unloading, inspection, and VIN verification of new units delivered to the dealership by the manufacturer.
• Affixes bar code labels to units received and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver; reports any issues with unit condition to the Service Manager and provides VIN verification to the BA.
• Confirms correct rigging and accessory mounting instructions against the work order.
• Prepares Owner’s Delivery Packet and delivery documents in advance of pick-up time.
• Explains unit and accessory operation, break-in, and maintenance procedures to customers.
• Assists service customers with documentation of concerns on the TMBC Repair Order.
• Assists Service Manager with the creation of related IDS work orders and keeps customers informed of estimates for needed repairs and progress toward completion.
• Assists Marine GSM and senior management with scheduling work to be performed in the department.
• Remains up-to-date on product warranty policies and procedures.
• Assists with warranty repair authorization and related IDS work order creation, receiving and sale of parts within the IDS dealer management system, and accepting parts and work order payments.
• Compiles daily batch report and till reconciliation.
• Assists Management and BA to ensure no unit is released until payment is received in full.
• Maintains a clean and professional work area.
• Performs all other duties as assigned.

Requirements

• High School education or equivalent experience.
• Must be at least 21 years old.

Skills

• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Physical Requirements

• Able to lift up to 50 pounds.
• Able to work in and out of doors / in non-air-conditioned environments.
• Able to stand for extended periods.

Pay

Starting pay rate: $20.10 - $23.65 per hour.

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Voluntary benefits.
• 401k Retirement Savings Plan.
• Paid holidays, vacation, and sick time.
• Bass Pro Cares Fund.
• Additional benefits available.