Xfinity Retail Sales Consultant
About the role
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. This role involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Listen to customer needs and provide tailored solutions that align with their preferences and requirements.
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow‑up and service excellence.
- Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
- Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management effectively.
- Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty.
- Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.
- Participate in team huddles and complete required training to maintain up‑to‑date product knowledge and sales skills.
- Maintain regular, consistent, and punctual attendance; be able to work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
- Understand and apply Comcast’s Operating Principles, own the customer experience, act as an enthusiastic advocate of our technology and digital tools, work collaboratively as a team, engage in the Net Promoter System, drive results and growth, support a culture of inclusion, and do what’s right for customers, colleagues, investors, and communities.
Requirements
- High School Diploma or GED.
- 2–5 years of relevant work experience.
- Applicable certifications, if any.
Skills
- Customer‑focused
- Workplace organization
- Persuasion
- Teamwork
- Technical knowledge
- Self‑motivation
- Resilience
- Critical thinking and problem solving
- Communication
- Professional integrity
Pay
Base pay: $15.00 per hour.
Total target compensation (base pay plus targeted commission): $23.38 per hour. Sales compensation programs offer significant upside for over‑achievement of sales targets.
Benefits
Comcast provides best‑in‑class benefits to eligible employees, including options and tools that support physical, financial, and emotional well‑being throughout life’s milestones and everyday moments. Details are available on the compensation and benefits summary on the Comcast careers site.
Schedule
This position requires a flexible schedule, including evenings, weekends, holidays, and overtime as needed.