Xfinity Retail Sales Consultant

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!
• We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Requirements

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Benefits

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar‑to‑dollar matching

Pay

Base Pay: $20.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $28.38 per hour (also noted as $28.39+ hourly).

Skills

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Critical Thinking Problem Solving
• Communication
• Resilience
• Professional Integrity

Qualifications

• Education: High School Diploma or GED
• Certifications: (if applicable)
• Relevant Work Experience: 2‑5 years