Xfinity Retail Sales Consultant

About the role

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience.

Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Responsibilities

• Evaluating the customer’s potential product needs and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions, customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Maintaining detailed sales product knowledge, including competitive information.
• Meeting goals and metrics.
• Contributing to a fun and competitive environment!

Requirements

• High School Diploma or equivalent.
• Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience.
• Able to work a full time, flexible schedule which includes evenings, weekends, holidays.

Qualifications

• Regular, consistent, and punctual attendance.
• Able to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Skills

• Customer-Focused;
• Workplace Organization;
• Persuasion;
• Techical Knowledge;
• Teamwork;
• Self Motivation;
• Resilience;
• Communication;
• Critical Thinking Problem Solving;
• Professional Integrity;

Benefits

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services.
• Discount tickets to our Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement.
• Paid Time Off.
• 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Pay

Salary Base Pay: $15.00
Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Schedule

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.