Xfinity Retail Sales Consultant
Job Summary
This role involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It includes achieving sales goals, onboarding new customers, and resolving issues with moderate supervision. Schedule flexibility and adherence to company standards are required to support team success.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Listen to customer needs and provide tailored solutions that align with their preferences and requirements.
- Meet or exceed sales targets while enhancing customer satisfaction through diligent follow‑up and service excellence.
- Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
- Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management effectively.
- Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty.
- Adhere to retail operational policies and procedures, maintaining a consistent and professional store environment.
- Participate in team huddles and complete required training to stay up‑to‑date on product knowledge and sales skills.
- Maintain regular, consistent, and punctual attendance; be able to work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
Employees at all levels are expected to understand and apply Comcast’s Operating Principles, put customers first, champion digital options, act as enthusiastic advocates of our technology, work collaboratively, engage in the Net Promoter System, drive results, support inclusion, and do what’s right for colleagues, customers, investors, and communities.
Requirements
- High School Diploma or GED.
- 2–5 years of relevant work experience.
- Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime.
- Moderate supervision; self‑motivation and accountability.
Skills
- Customer‑focused
- Workplace organization
- Persuasion
- Teamwork
- Technical knowledge
- Self‑motivation
- Resilience
- Critical thinking and problem solving
- Communication
- Professional integrity
Pay
Base pay is $15.00 per hour. Total target compensation (base plus targeted commission) is $23.38 per hour, with the potential to earn $22.69+ hourly based on performance.
Benefits
Comcast provides best‑in‑class benefits designed to support employees physically, financially, and emotionally throughout major life milestones and everyday life. An array of options, expert guidance, and always‑on tools are available to meet individual needs. For full details, see the compensation and benefits summary on the Comcast careers site.