Wyndham Westward Look Grand Resort & Spa - Front Desk Supervisor

Key Skills/Responsibilities

• Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Be the go-to for reservations, VIP requests, and making every guest feel like a star.
• Keep things running like clockwork by tracking logs, managing messages and packages, and handling every detail professionally and quickly.
• Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• A high school diploma or equivalent required.
• College coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.

Qualifications

• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Pay

Details on pay will be provided during the hiring process.

Schedule

Details on schedule will be provided during the hiring process.

Property Information

Westward Look Wyndham Grand Resort & Spa provides an upscale Southwestern workplace set on 80 acres in the Sonoran Desert. Originally built as a hacienda-style home in 1912, the resort blends historic character with modern amenities. Team members support 241 guest rooms, each with a private balcony and desert views, along with on-site dining, the Sonoran Spa, three pools, hot tubs, and horseback-accessible nature paths. Located near Sabino Canyon, Saguaro National Park, and Tucson Mall, the property attracts both leisure guests and outdoor enthusiasts. It’s a scenic, resort-style environment ideal for staff who enjoy delivering warm, high-touch hospitality.