Wyndham Westward Look Grand Resort & Spa - Front Desk Agent

About the Role

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Responsibilities

• Deliver top-tier guest service, ensuring every interaction makes guests feel at home and creates an unforgettable stay.
• Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
• Solve problems quickly and effectively, turning challenges into positive guest experiences.
• Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.

Requirements

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for more details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

Westward Look Wyndham Grand Resort & Spa provides an upscale Southwestern workplace set on 80 acres in the Sonoran Desert. Originally built as a hacienda-style home in 1912, the resort blends historic character with modern amenities. Team members support 241 guest rooms, each with a private balcony and desert views, along with on-site dining, the Sonoran Spa, three pools, hot tubs, and horseback-accessible nature paths. Located near Sabino Canyon, Saguaro National Park, and Tucson Mall, the property attracts both leisure guests and outdoor enthusiasts. It’s a scenic, resort-style environment ideal for staff who enjoy delivering warm, high-touch hospitality.