WS - IT Help Desk Assistant Level II

Division: Support Services • Department: IT Services • Intermediate experience

About the role

Work at the IT Helpdesk to gain advanced experience in troubleshooting, customer service, and professional communication. Ideal for students interested in further developing practical technical support skills and leadership abilities.

Responsibilities

• Work a helpdesk ticket queue; respond, effectively communicate, and resolve issues in a timely manner
• Assist student body with utilizing provided IT resources
• Deploy, implement, and maintain endpoint devices for faculty, staff, and students
• Ability to work independently and function in a team environment
• Other duties as assigned

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Qualifications

Preferred Skills

• Professionalism
• Patience
• People-first attitude
• Willingness to learn customer service skills and new technologies
• Strong active listening abilities
• Attention to detail
• Organizational skills
• Time management
• Written & verbal communication
• Team orientation
• Basic computer knowledge
• Microsoft Word and Excel

Computer Skills

• Word, Excel, PowerPoint
• Social Media and New Technology
• Troubleshooting hardware and software

Schedule

Monday through Friday between 9 am and 4 pm. 3–4 student positions available; 120 hours total per student (average 20 hours/week).

Pay

$9.75/hour

Work Conditions

• Heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust
• Machinery, light intensity, electrical currents

Physical Demands

• Keyboarding
• Reaching, stooping/kneeling, crouching/crawling
• Pushing/pulling/lifting/carrying up to 50 lbs
• Climbing, balancing

Location

Armington Learning Center, Basement #009