IT Managed Service Help Desk Support Level II

About the role

We are seeking an experienced IT Professional with excellent customer service skills to join our team as a full-time Level 2 help desk / field technician. This role is based in our office with onsite client visits as required. We prioritize customer service and are an outsourced IT provider serving clients in San Antonio, Austin, and Houston.

We hire based on personality and ability to learn. If you have the right attitude, we can help you develop the necessary skills.

Responsibilities

• Provide remote and onsite technical support for clients
• Set up printers and diagnose internet issues
• Assist engineers with complete network deployments
• Manage and resolve tickets using a ticketing system (ConnectWise preferred)
• Support clients ranging from 5 users to enterprise-level organizations

Requirements

• Thorough knowledge of:
  • Ticketing Systems (ConnectWise preferred)
  • Anti-Virus and Malware software
  • Microsoft Office (through 2016 and 365)
  • Windows 11
  • Active Directory
  • Remote Monitoring Systems
  • Providing remote support
  • 365 / GSuite (knowledge a big plus)
• Current driver’s license, clean driving record, and dependable transportation
• Ability to lift up to 50 lbs
• Must be a U.S. citizen

Benefits

• Paid Time Off (PTO)
• Comprehensive benefits package

Pay

$50,000 - $60,000 per year (flexible for the right candidate)