WS - IT Help Desk Assistant

Entry-level position within IT Services Support team, ideal for students interested in IT careers and developing practical technical support skills.

Responsibilities

• Work a helpdesk ticket queue, respond to issues, and resolve them in a timely manner (Communication, Teamwork, Professionalism)
• Assist students, faculty, and staff with utilizing provided IT resources (Communication, Critical Thinking)
• Deploy, implement, and maintain endpoint devices (Technology)
• Work independently and function in a team environment (Leadership, Teamwork, Professionalism)
• Other duties as assigned (Career & Self Development, Critical Thinking, Community Transformation)

Preferred Skills

• Professionalism and patience
• People-first attitude and willingness to learn new technologies
• Strong active listening and attention to detail
• Organizational and time management skills
• Written and verbal communication
• Team orientation
• Basic computer knowledge
• Microsoft Word and Excel proficiency

Computer Skills

• Microsoft Word, Excel, PowerPoint
• Social media and new technology
• Troubleshooting hardware and software

Schedule

Monday through Friday between 9:00 AM and 4:00 PM. 120 hours total per student; average 20 hours per week.

Work Conditions

• Exposure to heat, cold, odors/smoke, toxic agents, noise, vibrations, wetness, humidity, dust
• Proximity to machinery, light intensity, electrical currents

Physical Demands

• Keyboarding
• Reaching, stooping/kneeling, crouching/crawling
• Pushing, pulling, lifting, and carrying up to 50 lbs
• Climbing and balancing

Pay

$8.75 per hour

Location

Armington Learning Center, Basement #009