Online Help Desk Assistant

About the role

The Online Help Desk Assistant position serves as a resource for users of district-wide information systems (student and business management), analyzes problems and issues related to these systems and related software, and assists users with data integrity and reporting.

Responsibilities

• Assesses work order requests to determine and implement solutions.
• Designs a variety of queries and reporting options for responding to requests for specific data and developing new reports.
• Facilitates access to various district and school supports for student learning.
• Maintains manual and electronic documents, files and records.
• Maintains a variety of application software products and programs.
• Participates in meetings, workshops and/or trainings.
• Prepares documents and correspondence.
• Responds to inquires from assigned departments and schools regarding district supported software.
• Supports assigned projects and programs.

Requirements

• Age 16+
• Associates Degree or 60 quarter hours/48 semester hours or successful completion of courses in English, mathematics through geometry and algebra, chemistry, physical science, computer entry and retrieval, health and social studies or have passed para pro praxis exam.
• Job related experience is required.