Workstation Technician DC

Responsibilities

• Supports the Distribution Services department in the day-to-day operation of the business through desktop, computer functionality, and device management.
• Works on Tier 1 moderately complex hardware and software problems.
• Uses reference manuals, software, and hardware manufacturers, and other sources to resolve hardware and software problems for all areas of the facility as requested or authorized.
• Provides immediate support to Distribution fulfillment operations.
• Responds to any printer or systems issue preventing or interrupting the fulfillment operation.
• Effectively prioritizes assigned issues in order to provide efficient and timely customer service and escalates issues as needed.
• Installs desktop, printers, wearable devices, laptop, tablet, video conferencing equipment [Hardware & Software].
• Receives, installs, tests, and trains the end user on new desktops.
• Maintains current software images of major desktop setups.
• Trains fellow staff members on new techniques or new found resolutions as appropriate and completes special requests.
• Works with team to manage internal periodic departmental moves.
• Sets up Video Conferences as requested.
• Updates and maintains central desktop and peripheral inventory database.
• Documents procedures related to workstation processes.
• Writes procedures for software and hardware installation.
• Performs all other duties or special projects as assigned.

Qualifications

• Intermediate and Tier 1 desktop computer repair, configuration, and networking.
• Advanced Microsoft Office skills to include creating presentations, creating documents in Word and creating spreadsheets in Excel.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Discreet with ability to perform work in a professional manner.
• Good understanding of business needs in order to prioritize work requests.
• Adaptable with ability to switch tasks based on shifting priorities.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• Creative with ability to develop original solutions to problems.
• Inquisitive information seeker with ability to ask probing questions to uncover root causes of problems.
• Quick study with ability to master a situation or learn new things with minimum direction or training.
• Detail oriented with item by item focus with ability to proofread for accuracy.