WORKSTATION TECHNICIAN

About the Role

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed.

Responsibilities

• Ensure equipment is labeled according to Client specifications.
• Research, verify, and document device specifications according to purchase order and Client standards.
• Work in conjunction with service and business units to relocate equipment as requested by departments.
• Provide on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serve as technical and equipment liaison in the field to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
• Assist with end user training as needed and explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling, and impacts on the customer of proposed break/fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluate and process equipment according to IT Security policy and guidelines.
• May require overtime and on-call participation.

Requirements

• Two (2) years of customer service experience.
• Good organizational skills as well as good written and oral communication skills.
• Maintain strict confidentiality of information and exhibit good customer service skills, including the ability to work as a collaborative team member.
• Understanding of and demonstrated ability to use ticket tracking software and related tools for documentation of operations.
• Flexibility with workloads to accommodate special projects or requests and high priority orders.
• Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) to provide evaluation of customer requests and match needs with appropriate IT solutions (hardware or software).
• Ability to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level.
• Ability to lift seventy-five pounds or more.
• Ability to distinguish colors.

Qualifications

• Preferred: Two (2) years customer service experience supporting computers.
• Preferred: Associate’s degree.
• Preferred: Two (2) years Technical School training in Computers, Technology, Electronics, or a related field.