Workstation Support Technician

About the role

Provide technical support to Department of Revenue (DOR) computers, printers, and mobile devices.

Problem determination/resolution of routine application and system software issues and requests.

Communicates and coordinates extensively with a wide variety of individuals that use IT services provided by the Division of Technology Services (DTS) at DOR.

Requirements

• This position requires the ability to set up and move equipment that can weigh up to 45 lbs with or without accommodation.

Qualifications

• Experience using software tools to manage, or secure computers and/or mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).
• Experience providing IT support to internal or external customers.
• Experience creating or updating technical IT documentation.

• Experience using software tools to manage, and secure computers and mobile devices. (e.g., Microsoft Active Directory, Microsoft Configuration Manager, Group Policy Management console, Microsoft Intune).
• Experience working with Microsoft Intune in a Windows 11 enterprise environment (e.g., device enrollment, configuration profiles, application deployment, compliance policies, monitoring, etc.).
• Experience troubleshooting and resolving endpoint issues such as policy conflicts, device enrollment failures, or application deployment problems.
• Experience using one or more scripting language or programming language (e.g., Windows Batch, PowerShell, Perl, etc.).

Benefits

• Substantial leave time including at least 3 1/2 weeks of vacation/personal time to start, nine paid holidays, and ample accruable sick time that rolls over each year.
• Excellent and affordable insurance options for health, dental, vision, life and more.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan.
• Well Wisconsin Program offering wellness tools and rewards to employees and spouses.
• A free and confidential employee assistance program that offers employees and their household a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being.

Pay

• The starting pay rate for this position is between $31.11 - $36.92 per hour ($64,708 - $76,793 annually), depending on experience and qualifications, plus excellent benefits.

Schedule

• Monday through Friday between the hours of 7:00 am to 4:30 pm (depending on length of lunch).