WORKSTATION TECHNICIAN

Job Summary

Job Responsibilities

Required Skills & Experience

Preferred Skills & Experience

• Ensure equipment is labeled according to specifications.
• Research, verify, and document device specifications according to purchase order and standards.
• Work in conjunction with service and business units to relocate equipment as requested by departments.
• Provide on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serve as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
• Assist with end-user training as needed and explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling, and impacts on the customer of proposed break/fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests.
• Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluate and process equipment according to IT Security policy and guidelines.

Two (2) years of customer service experience.

Good organizational skills as well as good written and oral communication skills.

Maintain strict confidentiality of information and exhibit good customer service skills, including the ability to work as a collaborative team member.

Possess flexibility with workloads to accommodate special projects or requests and high priority orders.

Understanding of and demonstrated ability to use ticket tracking software and related tools for documentation of operations.

Must be able to tolerate bending, stooping, kneeling, squatting, and working with arms above shoulder level.

Must be able to lift seventy-five pounds or more.

Must be able to distinguish colors.