Workplace Technology Specialist - New York

We need to output HTML fragment with sections: About the role? Actually we have sections: About Us (but we should not repeat job title; we can include About Us as a section? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says use those headings as examples, but we can use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely we should use those standard headings if content exists. The posting includes "About Us" which is not in list but could be considered "About the role"? Actually "About Us" is company description, not role. Could map to "About the role"? Might be better to include "About the role" heading with the description of the role (the IT and AI Enablement function etc). The "About Us" section is company overview; we could include it under "About the role"? Might be okay to include a section "About the company" but not in list. The instruction says use those headings as examples, not strictly limited. But to be safe, we can map content to appropriate headings: "About the role" for the role description (The IT and AI Enablement function...). "Responsibilities" for What You'll Be Doing bullet list. "Requirements" for Who You Are (experience, skills). "Nice to have" could be under "Skills" or "Qualifications"? Could treat as "Skills". "Benefits & Perks" as Benefits. "Compensation Range" as Pay. No schedule info besides onsite five days a week; we could include Schedule if present: "Onsite, five days a week". That is schedule info. So we can include Schedule heading. We must not repeat job title as heading. No Job ID etc. Remove boilerplate like EEO, legal, etc. Also remove "Legora is an Equal Opportunity Employer" etc. Also remove "Compensation Range:" line? We need to keep compensation info under Pay section. We must preserve all substantive information. So we need to include details from About Us, role description, responsibilities, requirements, nice to have, benefits, compensation, schedule. We must not invent or summarize away detail. Keep specifics. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and improving over time. As our Workplace Technology Specialist in New York, you'll help keep the technology our employees use every day working smoothly, from laptops and onboarding to meeting rooms and office connectivity. You'll report to our Workplace Technology Lead and work closely with Workplace, Office Managers, EAs, and the wider IT team. This is a hands-on individual contributor role. You'll take ownership of everyday support requests, follow issues through to resolution, and help deliver office technology projects with direction from the Workplace Technology Lead. It's an opportunity to build your technical skills while making a visible difference to how our New York office runs.

Responsibilities

• Be a helpful, responsive first point of contact for employees.
• Troubleshoot laptop, application, account, peripheral, and connectivity issues through our shared service desk and in person.
• Keep people informed and escalate complex issues with clear diagnostics.
• Help new hires get productive from day one: stage devices, complete approved account and access setup, check equipment, and introduce colleagues to Legora's tools.
• Support offboarding and equipment returns using established processes.
• Keep meeting rooms ready to use: run regular AV checks, troubleshoot conferencing equipment, and support all-hands, events, and important meetings alongside the Workplace Technology Lead and the relevant teams.
• Support the local hardware lifecycle, including provisioning, inventory, loaners, repairs, replacements, and returns. Keep asset records accurate and flag stock needs early.
• Troubleshoot basic office Wi-Fi and wired connectivity problems. Gather useful information and work with the Workplace Technology Lead and the IT Systems team on issues that need deeper investigation.
• Assist with office moves, desk setups, equipment installations, and vendor visits. Follow agreed checklists, test the work, and raise issues for the Workplace Technology Lead to resolve.
• Help maintain badge readers, cameras, and other office technology by identifying faults and coordinating fixes under established processes.
• Write clear support guides and improve repeatable tasks. Help test practical automation and AI-assisted support workflows with the team so common issues become easier to prevent and resolve.

Requirements

• 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience, or equivalent practical experience.
• Ability to troubleshoot macOS devices, common business applications, peripherals, and basic network issues.
• Methodical problem‑solving approach; knows when to ask for help.
• Clear communication with technical and non‑technical colleagues; patient, approachable, and calm under pressure.
• Thrives in a fast‑paced startup environment; assesses urgency, shifts focus as priorities change, and follows through on what matters most.
• Sets a high bar for delivery while keeping colleagues informed.
• Comfortable following security and access procedures, handling employee information carefully, and escalating requests that need approval.
• Curious, willing to learn, quick to act; notices recurring problems and suggests practical improvements.
• Enjoys being present in the office; this role is onsite in New York five days a week.

Skills

• Experience with meeting‑room AV and conferencing tools such as Zoom Rooms or Neat (nice to have).
• Familiarity with Apple Business Manager and an endpoint management platform, plus identity, access, and collaboration tools such as 1Password (nice to have).
• Exposure to office networking or physical‑security hardware, such as Meraki, badge readers, or Verkada (nice to have).
• Experience with an ITSM platform such as Serval, Jira Service Management, ServiceNow, or Freshservice, and an interest in simple scripting or workflow automation (nice to have).

Benefits

• Medical, dental & vision: multiple medical plan options through Aetna and Kaiser Permanente; HSA or Healthcare FSA (based on plan selection); dental plans via MetLife; vision plans via Vision Care.
• Family support: generous parental leave; free access to Maven Clinic; dependent care FSA; free One Medical membership for employees and dependents.
• Additional perks: pre‑tax commuter benefits; life insurance + STD/LTD; 401(K) with generous company match; unlimited PTO; robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more.
• In‑person environment: Union Square office designed for ambitious builders and company‑provided lunch daily.
• Global collaboration: partner with teams and clients across Europe, APAC, and North America.
• Meaningful work: your efforts shape how thousands of lawyers use AI daily.

Pay

Compensation range: $134.3K – $158K.

Schedule

Onsite, five days a week in New York City.

We also need to include About Us? The "About Us" paragraph at start could be included under "About the role"? But we already have role description. The About Us is company overview; maybe we could add a section "About the company" but not in list. The instruction says use those headings as examples, but we can also use other headings if needed. However they said "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings; we can also add others but better to stick to those. The About Us content is substantive; we could incorporate it into "About the role" as a preamble? But the role description already covers the function. The About Us is separate company description; we could put it under "About the role" as well, but that might mix. However we could create a section "About the company" but not in the list; risk of violating instruction. Safer to incorporate About Us into "About the role" paragraph, maybe as a brief intro before role specifics. Let's merge: Under About the role, we can include both company overview and role specifics. Ensure we don't lose any detail. Thus About the role paragraph will contain the company overview (first paragraph) plus role description. Let's craft:

About the role

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. New York City | Full-time | Onsite, five days a week Reports to the Workplace Technology Lead THE ROLE The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and improving over time. As our Workplace Technology Specialist in New York, you'll help keep the technology our employees use every day working smoothly, from laptops and onboarding to meeting rooms and office connectivity. You'll report to our Workplace Technology Lead and work closely with Workplace, Office Managers, EAs, and the wider IT team. This is a hands-on individual contributor role. You'll take ownership of everyday support requests, follow issues through to resolution, and help deliver office technology projects with direction from the Workplace Technology Lead. It's an opportunity to build your technical skills while making a visible difference to how our New York office runs.

But note we already have schedule separate; we included schedule info in About the role but also have separate Schedule section. Might duplicate. Better to keep schedule only in Schedule section, and not repeat in About the role. So we should remove schedule line from About the role. Also remove "New York City | Full-time | Onsite, five days a week Reports to the Workplace Technology Lead" from About the role; we can keep "Reports to the Workplace Technology Lead" maybe in role description. But schedule we will handle separately. Thus About the role paragraph will contain company overview and role description