Workplace Technology Manager (Americas)

Key Responsibilities

• Proven people leadership - you build and set a high quality bar for your team.
• Ensure operational excellence of the systems and critical functions your team is responsible for.
• Partner closely with IT, Real Estate, and other stakeholder teams to align on priorities and roadmaps.
• Demonstrated vendor management experience. You should be a strong advocate for Shopify, and push them to align with what will help us succeed.
• Experience in supporting company-sponsored internal and external events of varying size.
• Manage project deliverables and prioritize tasks across project phases.
• Standardize the in-office and virtual collaboration experience: define room standards, manage AV/Network lifecycle and monitoring/alerts.
• Maintain network health using advanced telemetry and create insightful dashboards.
• Support Shopify-sponsored internal and external events alongside your team.
• Deploy, test, and maintain AV & network infrastructure both remotely and on-site.
• Automate workflows using tools like Ansible, NetBox, and Git/GitHub Actions.
• Tackle network issues with creative problem-solving and offer top-notch user support.
• Conduct performance analysis and quality control through rigorous testing.
• Stay at the technological frontier, continuously exploring new workplace technology advancements.

Qualifications

• Experience with tools like Google Workspace and Google Meet.
• Strong knowledge of video streaming technologies and signal flows.
• Knowledge of industry standards, manufacturers, and technologies used in office.
• Experience designing and operating enterprise-level networks.
• Mastery of networking protocols and services: IPv4/IPv6, TCP/UDP, OSPF, BGP, and VRFs.
• Skilled in network automation using Ansible and infrastructure-as-code with Terraform.
• Ability to produce high-quality technical documentation and collaborate across teams.
• Willingness to travel globally (20% of time).