Program Manager, Workplace Technology

Program Manager, Workplace Technology

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.

• Lead all onsite IT/AV operations for Rippling’s NAMER offices
• Ensure AV systems, cameras, and digital signage are fully functional and up to date
• Oversee Wi-Fi network maintenance, site surveys, and upgrades
• Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
• Manage AV hardware such as Sonos systems and printers
• Provide IT/AV onsite support for live events in SF
• Define and maintain global standards for AV systems and network across all Rippling offices
• Build scalable processes and playbooks for IT/AV operations, opening new sites, and incident response
• Drive strategic initiatives that improve reliability and raise the bar on the in-office technology experience
• Identify gaps in current infrastructure and tooling and own the roadmap to close them
• Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
• Manage ROM budgets, procurement approvals, and cost optimization
• Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
• Conduct site surveys and Provide IT/AV scope during design and construction
• Oversee vendor project timelines, installations, and commissioning prior to FDOB
• Partner with Real Estate on new office openings, expansions, and relocations
• Manage Zoom Room configurations
• Collaborate with the Physical Security team on Brivo integration and access control systems
• Maintain inventory and AV licenses, renewals, and compliance
• Partner with Workplace team to ensure seamless tech-enabled daily operations and events
• Work closely with Physical Security on camera systems, access management, and incident escalations
• Communicate planned outages, updates, and service changes to relevant office channels
• Serve as the primary escalation point for NAMER IT/AV issues

Requirements

• 5-7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
• Proven experience managing vendors, budgets, and cross-functional tech projects
• Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
• Strong understanding of SaaS ecosystem integrations and automation frameworks
• Experience working in a high-growth, tech-focused, multi-site environment
• Exceptional communication and stakeholder management skills

Qualifications

We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:

• 132,000 - 220,000 USD per year (US San Francisco Bay Area)