Workplace Solutions Specialist - US

About Nu

Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

Responsibilities

• Act as the local point of contact for Workplace Solutions and ensure global standards and guides—developed by the Global team in Brazil—are properly followed and executed locally.
• Support facilities management provider(s), ensuring execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, and waste management.
• Ensure processes are executed consistently, following global standards and guides.
• Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.).
• Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.
• Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.
• Monitor performance indicators (KPIs) and SLAs for services provided locally.
• Ensure facilities meet government regulations, environmental, and facilities standards.
• Support the development and monitoring of the local expense budget, with analysis and reporting.
• Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.
• Support crisis management, contingencies, and emergency plans locally.
• Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.

Requirements

• Effective communication and stakeholder management skills.
• Analytical and problem-solving skills.
• Decision-making ability.
• Ability to lead and manage teams and suppliers.
• Teamwork and attention to detail, with the ability to see the bigger picture.
• Financial awareness.
• Customer-focused service experience.
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Strong background in project management and procurement processes.
• Bachelor’s degree (Engineering, Architecture, Business, or similar fields).
• 2+ years’ experience in Facilities Management with a focus on workplace and facilities management and employee experience.
• Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
• Availability to travel.

Benefits

• Top Tier Medical Insurance.
• Top Tier Dental and Vision Insurance.
• 401(k) matching.
• 20 days time off, 14 company holidays, and a culture that emphasizes work-life balance.
• Life Insurance and AD&D.
• Nucleo - Learning platform with courses.
• NuLanguage - Language learning program.
• NuCare - Mental health and wellness assistance program.
• Extended maternity and paternity leaves.
• Saving Plans - Health Savings Account and Flexible Spending Account.

Schedule

On-Site

Location

Miami, Florida (USA)