HR Solutions Specialist

About the Role

In this role, you'll serve as the primary point of contact for ADP's Comprehensive Human Resources clients and work on their service request tickets for ADP's WorkForce Now (WFN) Human Resources Technology solution. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change—your #1 goal is to help your clients. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. You will partner with the assigned Resource Manager, Payroll, Benefits Solution Specialists, and third-party vendors (as applicable) to provide troubleshooting support and a seamless client experience.

Responsibilities

• Be a Trusted Advisor and Problem Solver. Take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. Proactively initiate regular outbound communication to identify problems and offer solutions to improve internal HR and labor policy operations.
• Educate and Provide Recommendations. Leverage ADP product and services knowledge to solve issues and help clients understand our products' value. Turn client input into recommendations for leaders on best practices and solutions training.
• Flex and Adapt. Thrive in a structured, metrics-driven call center environment requiring prioritization, organization, multitasking, and prompt follow-up. Balance workload to handle multiple inquiries while staying up-to-date on ADP and external policy changes.

Requirements

• 2+ years of client and/or service experience.
• A college degree is not required; relevant skills or experience (including military experience) are valued.

Preferred Qualifications

• Payroll Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• HR Certifications: SHRM, PHR, GBA, CEBS, and/or CHRS (ACA).

Benefits

• Inclusive culture valuing equity, inclusion, and belonging.
• Business Resource Groups for global networking and shared experiences.
• Career growth in an agile, fast-paced environment with progression opportunities.
• Ongoing training, development, and mentorship.
• Comprehensive health benefits starting on Day 1, including medical, dental, vision, life insurance, and wellness programs.
• Mental health and well-being support.
• Matched retirement savings.
• Short- and long-term disability coverage.
• Charitable contribution match and paid volunteer time off.
• Holidays, personal days, and vacation.

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. The compensation range is USD $18.56 - USD $34.66 per hour. Some positions may include additional compensation in the form of bonus, equity, or commissions. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws.