Workplace Experience & Operations Coordinator

About the role

Serves as the primary point of contact for the office while supporting broader workplace operations, client experience, and office coordination. In addition to front desk responsibilities, this role owns key components of workplace experience, including event planning, vendor coordination, and workplace issue resolution. Contributes to a seamless and professional office environment through proactive coordination of workplace services and activities.

Responsibilities

• Serve visitors by greeting, welcoming, and directing them appropriately.
• Notify company personnel of visitor arrival.
• Assist clients, vendors, and other visitors in finding their way around the office.
• Help maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Support associate onboarding and workplace readiness activities, including coordination of access, badging, and day-one office setup in partnership with security, compliance, IT, and workplace teams.
• Act as a key point of contact for workplace-related issues, coordinating resolution with facilities, security, and service providers.
• Serve as a central coordination point for day-to-day office operations, partnering across internal teams and vendors to ensure a seamless workplace experience.
• Monitor workplace conditions and proactively escalate maintenance or service needs to support overall office operations.
• Support the executive management team by coordinating meetings, events, off-site activities, and workplace experience needs, including oversight of catering and executive pantry services.
• Own planning and coordination of office events and internal activities, including managing logistics, coordinating vendors, identifying external event spaces as needed, and overseeing execution.
• Serve as a primary point of contact for external vendors supporting office operations and events, ensuring services are delivered effectively and resolving or escalating issues as needed.
• Provide administrative support as needed, including documentation, coordination, and meeting support.
• Maintain a high standard of organization and appearance across reception, conference rooms, and common areas, coordinating maintenance as needed.
• Coordinate meeting and conference room reservations and readiness, including scheduling, setup, catering, cleanliness, and supply management, to support client and internal needs.

Requirements

• High School diploma (preferred).
• 1 year of administrative, customer service, or workplace support experience (required).
• 3 years of administrative, customer service, or workplace support experience (preferred).

Skills

• Accountability
• Adaptability
• Administrative Support
• Communication
• Corporate Travel Program Management
• Detail-Oriented
• Employee Engagement
• Executive Presence
• Expense Reporting/Management
• Organizational Savviness
• Prioritizes Effectively
• Relationship Management
• Travel Expertise

Pay

Base Pay Range: $26.63/hr - $36.20/hr. Actual base salary may vary based on relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include participation in an incentive program linked to performance.

Benefits

The organization offers a comprehensive Total Rewards package designed to make a positive difference in the lives of associates and their loved ones. Benefits include a superior retirement program and highly competitive health, wellness, and work-life offerings that support physical, emotional, and financial well-being.