Workplace Experience Agent

About the role

The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team. This role oversees, anticipates, facilitates, and fulfills the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements. This role will be located in our San Francisco office and requires an in-office presence 5 days a week.

Responsibilities

• Executing effective processes and strategies for managing client support within the office
• Collaborating with colleagues and departments to ensure seamless service delivery
• Fulfilling ServiceNow tickets
• Conducting quality assurance checks
• Cross-departmental efforts coordination
• Ensuring workstations and collaboration spaces are presentable and equipped to client specifications
• Verifying technology functionality, providing first-line technology assistance, and utilizing Workplace Experience technology tools to enhance client support
• Identifying, delegating, and addressing uncompleted tasks appropriately
• Preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support
• Operating as an on-the-ground project manager, facilitating connections between departments, and utilizing firm resources like ServiceNow and MS Teams
• Aiding with special projects, offsite experiences, and adhering to globally standardized service level agreements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualifications

• Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
• Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally
• Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity

Benefits & Additional Information

Successful candidates will be provided with an outstanding career opportunity and a welcoming environment. They will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link below to review the Ordinance. Please click here to review your rights under U.S. employment laws.