Workplace Experience Agent

About the role

Latham & Watkins is one of the world’s leading global law firms, advising businesses and institutions that drive the global economy. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture.

Responsibilities

• Executing effective processes and strategies for managing client support within the office
• Collaborating with colleagues and departments to ensure seamless service delivery
• Fulfilling ServiceNow tickets
• Conducting quality assurance checks
• Cross-departmental efforts coordination
• Ensuring workstations and collaboration spaces are presentable and equipped to client specifications
• Verifying technology functionality, providing first-line technology assistance, and utilizing the firm’s Workplace Experience technology tools to enhance client support
• Identifying, delegating, and addressing uncompleted tasks appropriately
• Preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support
• Operating as an on-the-ground project manager, facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams
• Assisting with special projects, offsite experiences, and adhering to globally standardized service level agreements
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualifications

• Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment
• Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally
• Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity

Benefits & Additional Information

• A generous total compensation package with bonuses awarded in recognition of both individual and firm performance
• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Pay

USD $65,000.00 - USD $75,000.00 /Yr.