Workplace Experience Assistant

About the role

ZS is a management consulting and technology firm focused on improving life and how we live it. We transform ideas into impact by bringing together data, science, technology, and human ingenuity to deliver better outcomes for patients, caregivers, and consumers worldwide. As a Workplace Experience Assistant, you will support the day-to-day delivery of workplace and front desk services within an assigned office, helping maintain a welcoming, organized, and service-oriented environment.

Responsibilities

• Greet and escort visitors, answer phones, and support visitor logs, badges, mail, and packages.
• Reset and restock meeting rooms; submit routine maintenance tickets and follow up on basic service needs.
• Complete routine logs, trackers, checklists, bulletin/calendar updates, and issue reports for review.
• Update and publish approved digital signage content and post approved updates to MyZS and Conversations pages.
• Support fire and safety duties with guidance.
• Provide back-up support as needed.
• Complete daily office rounds, including rooms, pantry, copy areas, wellness supplies, signage, storage, and common spaces.
• Support event setup, catering receipt, signage, materials, clean-up, and room reset.
• Support SAP invoices, Corp AMEX receipt collection, and other office finance activities under guidance.
• Execute routine communication requests using established templates and processes.
• Partner with IBG and other office teams to execute events.

Requirements

• High school diploma required; post-secondary education or Associate’s/Bachelor’s degree preferred.
• One to three years of relevant workplace experience, front desk, administrative support, hospitality, facilities, or professional services experience preferred.
• Computer fluency with Microsoft Office (Word, PowerPoint, Excel, Outlook); SAP and Concur familiarity desirable.
• Strong oral and written communication skills with a client-first, service-oriented approach.
• Professional appearance and demeanor with the ability to exercise good judgment and discretion.
• Attention to detail, dependability, punctuality, and ability to complete recurring tasks accurately.
• Proactive self-starter with the ability to manage routine tasks, follow standard procedures, and meet deadlines.
• Comfort working both independently and as part of a team in a busy office environment.
• Collaborative spirit, problem-solving approach, and willingness to use available resources and tools to create efficiencies.
• Fluency in English.
• Client-first mentality.

Schedule

This is an in-person role supporting office operations Monday through Thursday, and half-day on Friday.

How you’ll grow

• Cross-functional skills development and custom learning pathways.
• Milestone training programs aligned to career progression opportunities.
• Internal mobility paths that empower growth via s-curves, individual contribution, and role expansions.

Benefits

At ZS, we offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. This includes:

• Robust skills-building programs.
• Multiple career progression paths and internal mobility.
• A deeply collaborative culture with opportunities to thrive as part of a global community.

For details on total rewards in the United States, visit ZS US office locations.

Hybrid working model

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel

Travel is a requirement at ZS for client-facing roles; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.